NECAReviews of necaonline.com

Really great experience with their customer service. They answered all my questions and even checked in to make sure my order arrived to my new address. Very happy with my figure and a nice addition to my collection.

I pre-ordered the reissue Friday the 13th NES game variant with music box. When it arrived, I was disappointed to learn the music box was not working. I sent an email to NECA with my concern, mostly to troubleshoot the issue. In the meantime I was looking online for posts or videos from people repairing their original SDCC boxes. I didn't find much useful, like a tutorial. NECA reached back out asking if I tried replacing the batteries yet. I said no, I was waiting from them to arrive but also the electronic was covered in hot glue, so I was trying to be careful with how I was going to handle this. They told me to keep them informed, I said sure. A short time went by and I had other stuff in life coming up they needed much more attention then worrying about a music box. I eventually noticed my Shop App had updated to say an NES Jason was shipping. I thought maybe the app was bugged and they it didn't update that I already received it. A package arrived a few days later, very carefully packed (NECA always wraps their product in thick air pillows or packing paper, but this one was extra secure) and the box had working music! I was very excited and surprised they just mailed out a replacement and I didn't have to break away hot glue and trial and error these tiny batteries. Thank you again so much for assisting me!

Hice una compra desde Argentina, la atención al cliente y los productos espectaculares! Lo único que indicaría es enviar por correo privado los envíos . Tuve problemas para hacer el seguimiento en detalle.

I have to give NECA a lot of credit — they have made some serious improvements, and my recent experience was excellent. They recently fulfilled two of my pre-orders, and both arrived in fantastic condition. As an in-box collector, packaging is a huge deal to me, and NECA absolutely delivered. Everything was packed securely and with care, and I was very happy to see no damage to the hanger tabs, no bent corners, and no damage to the boxes at all. That kind of attention really matters to collectors. I know NECA has had some issues in the past, especially when it came to pre-orders and timing, so I want to be fair and honest about that. But from what I’ve seen recently, they are clearly improving on all fronts. The difference is noticeable. Pre-orders can still be a little tricky just because collectible releases don’t always have exact arrival dates, but that’s part of the nature of the business. What matters most is that when the items did arrive, NECA handled everything very well, and the overall experience was a big step up from before. It’s great to see a company make meaningful improvements, and based on these last two orders, I can confidently say NECA is moving in a very positive direction. I’m extremely pleased with my experience and would definitely order from them again. Highly recommend — especially if they keep this level of care and consistency going.

I’ve been a NECA customer for years because many of their collector items never reach Europe, which means I have no choice but to order directly from their website, pay high shipping costs, and deal with additional taxes. Unfortunately, the overall experience has become consistently mediocre, and my latest orders were the worst so far. I purchased several Comic-Con exclusives, including the TMNT Kevin Eastman “Garbage Man” figure, almost a year ago. After months of silence, I contacted NECA to ask about the shipping status. They replied saying the item would ship “in the next days.” Shortly after, they contacted me again to say they actually had no stock. This is unacceptable for a limited collector preorder that was paid upfront. To make things worse, the same issue is now happening with another preorder I made. It’s hard to understand why NECA continues to sell limited collector items if they cannot guarantee fulfillment. Their only solution was to offer a refund or store credit — but these figures are now selling for up to seven times the original price on the secondary market. A simple refund does not compensate for the lost opportunity, the long wait, or the misleading communication. As an international customer, I already pay more than most people for NECA products. The least I expect is reliability, transparency, and respect for collectors. Sadly, NECA has shown very little care for customers outside the US, and these repeated issues make it hard to trust them with future preorders. I hope NECA seriously reconsiders how they handle exclusives and international customers, because right now the experience is far from what a collector-focused company should provide.

NECA is the kind of company you just wonder how it stays in business. It is so shady to its customer base. NEVER PRE ORDER from NECA. They will send their products to the stores before they send it to the customers who pre order. They also do not allow you to cancel a pre order - which is completely insane to me. They take the full price of the item immediately and then give a vague quarter of the year it might be shipped and then just do what they want - maybe they ship it, maybe they don't, maybe they move the date. All while they have your money - pretty sure that isn't kosher, but they do it all the time. NEVER purchase directly from them as they are an absolute nightmare. I refuse to order anything as I have had so many gift giving occasions for my collector ruined because they just don't honor their dates or act in good faith. They are the worst.

Had issues with the courier. The updates showed only to be in transit or fullfilled, but I hadn't received it in Mexico. It was a preorder (expected to be delivered around Christmas) and I just picked it up at the post office (March and with more taxes/fees pending payment). At NECA store, some solutions were offered, but the delivery traking system and chosen courier(s) are a nightmare. Boxes were delivered a bit crushed, but I sort of expected it. I had ordered a few years back and had no issues, but I doubt I'll be ordering again.

I'd give them a minus 10. I will NEVER order anything else from Neca. I paid for a pre-order and never received the product even after sending several emails, which I never received any response. Please be careful and dont get ripped off like my grandson and I.