NECAReviews of necaonline.com

You better make sure you really want what you ordered..I ordered a item on sep 1st and as of oct 2nd they cant tell me when my order will ship..tried to cancel order and they wont let me cancel either. Will never buy from again

Very Positive. Small mistake with wrong item shipped. All sorted out to my favor. Definetly will be looking for more Horror in the future Best James

Honestly great customer service I received wrong figure but they communicated with me quickly sending me out a new one and they are keeping me informed on other orders also. They are very friendly and good at their job the customer service makes you feel like ordering more stuff because they will take care of you no matter what. That’s what we need people we can trust and get us what we order quickly. Thank you!

The WORST customer service. I should have read reviews online before ordering. I ordered an in stock figure on July 31st. Here it is Sept 8 and my figure hasn’t even shipped. I emailed customer service in late August to get an update, they responded and said they’ve escalated it. I checked back a week later and they got snippy with me, saying I needed to be patient and wait for another update. Almost two weeks later and nothing. I’ve requested a cancellation but I have a feeling they won’t and I will just be out the money. Save yourself a headache and do not order from NECA. Never ordering from them again.

No shipping of my figures for almost 90 USD in total, after more than a week and no helpfull response from the customer service. NEVER AGAIN!!

I ordered NECA’s Horror Mystery Box as a birthday gift for myself and was genuinely excited to see what I would receive. I completely understand that a mystery box is random and that you aren’t guaranteed specific characters or figures. However, I was extremely disappointed with what I received. My box contained 10 Toony Terrors figures, along with 3 Beetlejuice-related items, plus several other items that were not horror and made the overall assortment feel very repetitive. I have essentially no interest in Toony Terrors, so receiving such a huge percentage of the box in that particular line was especially disappointing. The biggest issue isn’t that I didn’t get the characters I personally wanted. It’s that the box felt poorly curated and lacking in variety. For something advertised as a Horror Mystery Box, I expected a more diverse assortment of horror collectibles and figures. Instead, opening the box felt like receiving a large amount of repetitive stock that NECA was trying to clear out. The Texas Chainsaw Massacre item was the one piece I was genuinely excited about, but unfortunately it was the exception rather than the rule. I understand NECA’s “all sales are final” policy, but I don’t think customers should be expected to simply accept an assortment that feels this disproportionately repetitive. I have contacted customer service to see whether NECA is willing to offer a courtesy exchange, store credit, or some other resolution. I have been a NECA fan and was really looking forward to this purchase, which honestly makes the experience even more disappointing. Mystery does not have to mean repetitive, and I hope NECA takes feedback like this into consideration when putting these boxes together. I would strongly recommend managing expectations if you’re considering one of these boxes, particularly if you aren’t interested in Toony Terrors.

DO NOT ORDER IF YOU LIVE IN CANADA, you pay for delivery but you get hit with COD fees. Buy somewhere else.

Compared to one my one and only other experience with customer service from NECA, this one was great. Responded and resolved my order issue very quick and sent out my missing item less than 24 hours after I reached out to them