NECAReviews of necaonline.com

Perfect...

I have had nothing but positive experiences. When I have had to reach out to customer service, Crystal has always been professional and very helpful! She is the perfect person to represent the company. Also I usually order the blind boxes, and the variety is perfect! Im stocking up for toys for tots and some local foster kids.

I was sent the wrong figure by accident and Ricci helped me get the correct figure and told me to keep the mistaken figure. Bonus!!! Thanks NECA and Ricci!!

I love Neca products and their customer support team is on it, I order regular from them and never have an issue, my last order was the first time Ive had a problem and they corrected it immediatley! Will def be back!!

After waiting over half a year for pre-ordered figures other collectors already reviewed on YouTube half a year ago, I finally received my order. And the packaging on all 5 of the Texas Chainsaw Massacre items arrived smashed. The Pretty Lady Leatherface looked like it was actually stomped on. They said I can send them back if the items weren't available then they'd give me a refund. That's fair enough. BUT they wouldn't pay for return shipping. It's bad enough they didn't include free shipping already, even after spending over $100 as a repeat customer.

Thank you so much for my san action figure my my son already appreciate you guys toys. The box is really new and then everything. It’s perfect. I really appreciate Neca store and customer service. Best tout store

Excellent customer service! They resolved my concerns on a pre-order quickly and efficiently. I appreciate their time and corresponding emails. I will definitely shop this website again. Mellissa

My experience with NECA’s online store has been extremely disappointing. I placed my order based on the estimated processing and shipping timeframe provided on their website. After waiting well beyond that estimate, I contacted customer service requesting either that my order be shipped immediately or that I receive a refund. Instead of addressing my concerns or issuing the refund I requested, they repeatedly offered me store credit. Store credit is not a refund. I shouldn’t be forced to spend more money with a company that has already failed to deliver my order within the timeframe they advertised. Customer service was responsive, but they consistently avoided answering my actual concerns and continued pushing store credit instead of resolving the issue I asked about. I expected better communication, accountability, and respect for customers who have already paid for their orders. Based on my experience, I cannot recommend ordering directly from NECA.