NECAReviews of necaonline.com

You better make sure you really want what you ordered..I ordered a item on sep 1st and as of oct 2nd they cant tell me when my order will ship..tried to cancel order and they wont let me cancel either. Will never buy from again

The WORST customer service. I should have read reviews online before ordering. I ordered an in stock figure on July 31st. Here it is Sept 8 and my figure hasn’t even shipped. I emailed customer service in late August to get an update, they responded and said they’ve escalated it. I checked back a week later and they got snippy with me, saying I needed to be patient and wait for another update. Almost two weeks later and nothing. I’ve requested a cancellation but I have a feeling they won’t and I will just be out the money. Save yourself a headache and do not order from NECA. Never ordering from them again.

No shipping of my figures for almost 90 USD in total, after more than a week and no helpfull response from the customer service. NEVER AGAIN!!

I ordered NECA’s Horror Mystery Box as a birthday gift for myself and was genuinely excited to see what I would receive. I completely understand that a mystery box is random and that you aren’t guaranteed specific characters or figures. However, I was extremely disappointed with what I received. My box contained 10 Toony Terrors figures, along with 3 Beetlejuice-related items, plus several other items that were not horror and made the overall assortment feel very repetitive. I have essentially no interest in Toony Terrors, so receiving such a huge percentage of the box in that particular line was especially disappointing. The biggest issue isn’t that I didn’t get the characters I personally wanted. It’s that the box felt poorly curated and lacking in variety. For something advertised as a Horror Mystery Box, I expected a more diverse assortment of horror collectibles and figures. Instead, opening the box felt like receiving a large amount of repetitive stock that NECA was trying to clear out. The Texas Chainsaw Massacre item was the one piece I was genuinely excited about, but unfortunately it was the exception rather than the rule. I understand NECA’s “all sales are final” policy, but I don’t think customers should be expected to simply accept an assortment that feels this disproportionately repetitive. I have contacted customer service to see whether NECA is willing to offer a courtesy exchange, store credit, or some other resolution. I have been a NECA fan and was really looking forward to this purchase, which honestly makes the experience even more disappointing. Mystery does not have to mean repetitive, and I hope NECA takes feedback like this into consideration when putting these boxes together. I would strongly recommend managing expectations if you’re considering one of these boxes, particularly if you aren’t interested in Toony Terrors.

DO NOT ORDER IF YOU LIVE IN CANADA, you pay for delivery but you get hit with COD fees. Buy somewhere else.

After waiting over half a year for pre-ordered figures other collectors already reviewed on YouTube half a year ago, I finally received my order. And the packaging on all 5 of the Texas Chainsaw Massacre items arrived smashed. The Pretty Lady Leatherface looked like it was actually stomped on. They said I can send them back if the items weren't available then they'd give me a refund. That's fair enough. BUT they wouldn't pay for return shipping. It's bad enough they didn't include free shipping already, even after spending over $100 as a repeat customer.

My experience with NECA’s online store has been extremely disappointing. I placed my order based on the estimated processing and shipping timeframe provided on their website. After waiting well beyond that estimate, I contacted customer service requesting either that my order be shipped immediately or that I receive a refund. Instead of addressing my concerns or issuing the refund I requested, they repeatedly offered me store credit. Store credit is not a refund. I shouldn’t be forced to spend more money with a company that has already failed to deliver my order within the timeframe they advertised. Customer service was responsive, but they consistently avoided answering my actual concerns and continued pushing store credit instead of resolving the issue I asked about. I expected better communication, accountability, and respect for customers who have already paid for their orders. Based on my experience, I cannot recommend ordering directly from NECA.

I’ve been a NECA customer for years because many of their collector items never reach Europe, which means I have no choice but to order directly from their website, pay high shipping costs, and deal with additional taxes. Unfortunately, the overall experience has become consistently mediocre, and my latest orders were the worst so far. I purchased several Comic-Con exclusives, including the TMNT Kevin Eastman “Garbage Man” figure, almost a year ago. After months of silence, I contacted NECA to ask about the shipping status. They replied saying the item would ship “in the next days.” Shortly after, they contacted me again to say they actually had no stock. This is unacceptable for a limited collector preorder that was paid upfront. To make things worse, the same issue is now happening with another preorder I made. It’s hard to understand why NECA continues to sell limited collector items if they cannot guarantee fulfillment. Their only solution was to offer a refund or store credit — but these figures are now selling for up to seven times the original price on the secondary market. A simple refund does not compensate for the lost opportunity, the long wait, or the misleading communication. As an international customer, I already pay more than most people for NECA products. The least I expect is reliability, transparency, and respect for collectors. Sadly, NECA has shown very little care for customers outside the US, and these repeated issues make it hard to trust them with future preorders. I hope NECA seriously reconsiders how they handle exclusives and international customers, because right now the experience is far from what a collector-focused company should provide.