NECAReviews of necaonline.com

Had issues with the courier. The updates showed only to be in transit or fullfilled, but I hadn't received it in Mexico. It was a preorder (expected to be delivered around Christmas) and I just picked it up at the post office (March and with more taxes/fees pending payment). At NECA store, some solutions were offered, but the delivery traking system and chosen courier(s) are a nightmare. Boxes were delivered a bit crushed, but I sort of expected it. I had ordered a few years back and had no issues, but I doubt I'll be ordering again.

Ordered 2×2 different mystery boxes valued at $400 and both only had 10 figures that were of poor quality some loose in th box and both boxes were identical though one was horror and the other was science fiction. Missing several other figures I ordered.

I pre-ordered several items in July of 2024 and my credit card was charged immediately. I started seeing the items i ordered available on other websites including eBay in September I reached out to CS and was informed that the items were not yet available. Finally contacted them again on October 23 and asked for firm shipping date or wanted a refund. They credited my CC but the issue is they shouldn’t have dragged this out without providing me any updates and obviously fulfill orders to major retailers first. They lost what would have been a good customer. Never again NECA.

EDIT 9/4/24 I did receive my order from NECA. I believe it was only as a result of probing with their customer service. I received it about 5 days after I wrote the initial review. I will look for NECA products by other sellers going forward. I am so disappointed to read the other negative reviews from NECA I had such high hopes they look so legit other people have had good experiences but I am not one of them. I ordered my item on August the 10th there was a shipping label created but there has been no movement on that label for 4 to 5 business days now and I cannot get information from their customer service team they give very short responses and they have no sense of customer support customer service or customer experience. If you are determined to buy NECA I have seen recommendations to choose their eBay store you can also look for their products in the store like Target or Walmart but don't use the store front NECA website. I will amend my review if anything changes but as of right now I feel I'm in a wait and technically because my item is already shipped I can't cancel the order but it's in limbo and there are no updates that I can get about my order until USPS updates their website and I have no idea when that will be.