Joann V.
Customer Service
I purchased a hearing aid and immediately upon receiving it knew it was not for me. So I wrapped it back up and started calling customer service, which I don’t believe it exists Red flag, no 800 number. It has been over a week, left my number for a call back, went on web site, asked for help and I am still waiting!!! I am 87 years old and this purchase is costing me more money, which is adding to my situation. I was on phone over 40 minutes and no one has picked up. I call every day. Please I just want them to confirm this return so I can get my refund I am happy to report that I was contacted by someone at Neboo regarding my wish to return my aids and my refund. They were very understanding of my situation and it has been resolved. Thank you, customer service at Neboo.
Response from NebrooJul 6, 2026
Thank you for taking the time to update your review. We're pleased that we were able to connect with you and resolve your concerns. We appreciate your patience throughout the process and are grateful for the opportunity to assist you. Thank you for your kind words about our team. We truly appreciate your feedback and are glad we could provide a satisfactory resolution. We wish you all the best.