Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
nebroo.com
Website
nebroo.com
Category
Vision & Hearing
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My hearing aids arrived fine but one of them was nonfunctional. Larry from customer service called me and we went through a number of diagnostics after which he determined that,indeed, it was DOA. He was very patient and helpful with me and Nebroo is sending me a replacement pair at no additional cost. He also gave me charging pointers…as in don’t charge them for more than approximately 2 hours as they may overheat and burn out a chip. All in all, a very positive experience. They stand behind their product
Response from NebrooJul 6, 2026
Thank you for taking the time to share your experience!
While we're sorry to hear that one of your hearing aids arrived nonfunctional, we're delighted that Larry was able to assist you with patience and professionalism. It's great to know he thoroughly walked you through the troubleshooting process, provided helpful charging guidance, and quickly arranged a replacement at no additional cost.
We'll be sure to share your kind words with Larry. Thank you for recognizing our team's commitment to supporting our customers, and thank you for choosing Nebroo. We truly appreciate your trust and support!
LI
LindaB
Refund Problem Resolved
I ordered hearing aids & decided to cancel. I canceled within 15 min. My account had already been charged. I have been trying to get my refund for 5 days now. I tried calling but was on call wait for one hour then disconnected. Last communication, email, asked for time CS could call. They have missed the requested time window given. Still waiting!
DO NOT BUY FROM THIS COMPANY IF YOU EXPECT CUSTOMER SERVICE. I can't speak for the aides they still have along with my $317.
After seeing my review on Trustpilot, customer service called me. They refunded my full amount and was applied to my account within one day. She said they are having problems with phone lines which resulted in disconnect. After one week I'm satisfied with outcome, thank you Trustpilot for being a good resource to get results.
Response from NebrooJul 6, 2026
Thank you for taking the time to update your review.
We're pleased that we were able to connect with you and resolve your concerns by processing your full refund. We appreciate your patience and understanding while we worked through the communication issues.
We also sincerely apologize for the difficulties you experienced reaching our support team. Thank you for giving us the opportunity to make things right, and we truly appreciate your updated feedback.
DA
Dale
The hearing aids are basically junk
Nebroo has responded to my initial complaints, no further action is required.
Response from NebrooJun 26, 2026
Thank you for sharing your feedback, Dale. We’re sorry to hear that the hearing aids did not meet your expectations and that you've experienced issues with feedback, sound quality, and difficulty reaching our support team.
We have recently experienced issues with our phone lines and support channels, which may have contributed to delays in communication, and we sincerely apologize for the inconvenience.
We would like the opportunity to review your case and help address your concerns. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.
Thank you for bringing this to our attention.
SM
Suzette M.
Nebroo does not deserve 1 star
Nebroo does not deserve 1 star! The hearing aids do not adjust volume or fit in the ear as advertised. I attempted to call the company several times. I was on hold 30 minutes each time, and each time the call was dropped after 30 minutes. I have sent several emails they respond by asking me the best time and day and # to call. I did that. They did not call. They did call one random time and I missed it. I have requested my money back and a return address, several times. They respond with the same " what is a good time and # to call". Nebroo only supplies the same useless phone # on their emails. I have never had such a problem. Suzette
Response from NebrooJun 26, 2026
Thank you for sharing your feedback, Suzette. We’re very sorry to hear about your experience and understand how frustrating it has been trying to reach our support team and obtain assistance with your return.
We have recently experienced issues with our phone lines, which may have contributed to the dropped calls and communication delays, and we sincerely apologize for the inconvenience. We also understand your concerns regarding the product and the missed callback.
We would like the opportunity to review your case and help move this forward. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.
JP
Jorge P.
Marcus helped me get an upgrade to the…
Marcus helped me get an upgrade to the Bluetooth model and I could not be happier. I was ready to return my original pair and he talked me through every thing. I now use them every single day. My wife says I no longer ask her to repeat herself every five minutes.
Response from NebrooJun 26, 2026
Thank you for your wonderful feedback! We're thrilled to hear that Marcus was able to help you find the right solution with the Bluetooth upgrade. It's especially rewarding to know that you're now using your hearing aids every day and that they've made such a positive difference in your daily life.
We'll be sure to share your kind words with Marcus. Thank you for choosing Nebroo—we're delighted to be part of your journey to better hearing!
CI
Cynthia I.
Don’t waste your money
Don’t waste your money. My right hearing aid went out within 2 weeks. I tried calling the company many times. I stayed on hold for one to 1.5 hours each time determined to talk to someone with no luck. I tried five different times with no luck. There was a form to fill out to send back my hearing aids but it required $5.00 to send the request in. I was skeptical of having to send in money to fill out a form for a refund. I would DEFINITELY NOT purchase Nebbiolo hearing aids.
Response from NebrooJun 26, 2026
Hello Cynthia! Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been when one of your hearing aids stopped working and you were unable to reach our support team.
We have recently experienced issues with our phone lines, which may have contributed to the long hold times and communication delays, and we sincerely apologize for the inconvenience. We also want to clarify that Nebroo does not charge a fee to request a return or refund.
We would like the opportunity to review your case and assist you directly. Please send us the phone number and email address associated with your order, and a member of our team will contact you to help resolve your concerns.
MA
Mary
I have been on hold for 53 minutes…
I have been on hold for 53 minutes trying to reach customer service to begin a return. A return authorization is required for returns and Nebroo does not provide a mailing label or pay return postage. Apparently their goal is to make returns as difficult as possible.
My hold time is now over 56 minutes and I still have not spoken with anyone. However I have been assured multiple times that "One of our friendly agents will be with you soon."
After being on hold for 1 hour, 1 minute and 53 seconds, their system hung up on me.
Response from NebrooJun 26, 2026
Hi Mary! Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced while trying to reach our support team. We understand how disappointing it is to wait over an hour only to have the call disconnected.
We have recently experienced issues with our phone lines, which may have contributed to the long hold times and dropped calls, and we are sorry for the inconvenience. We understand your concerns regarding the return process and would like the opportunity to assist you directly.
Please send us the phone number and email address associated with your order, and a member of our team will contact you to help with your return request.
SB
Shannon B.
If we were able to rate this company a… ZERO
If we were able to rate this company a ZERO, we would! Like many of the other reviews, my husband ordered these after an attempt to finally hear. He started with the basic option and then upgraded to the bluetooth capability models. He incurred 2 separate charges. After receiving them, they offer a customer service number that will assist you with the set up. To no avail, he had to set them up on his own. Once he got them going, there was whistling, etc. But we do believe that is because they are ill fit to one ear canal. So after it didn't fit properly, his intent was to exchange for a different model hoping for a better fit. This nightmare began in March, and we are still living it today on June 25th. Numerous calls without speaking to someone, as the calls automatically disconnect after being on hold for so long. Multiple emails, that I believe to be AI generated or at least from a script as each respond come several days up to a week later, state the exact same thing. They have promised a full refund and for us to donate the hearing aids to a charity of our choice. Great, until not so great. We have only received half of the refund and they are holding the other half hostage. We have filed disputes with our credit card and then cancelled the disputes because Nebroo claims they are unable to process a refund with a pending dispute. No open dispute has been confirmed with the credit card multiple times for the last month, but Nebroo claims the opposite. Yesterday was the last day that we could re-open the dispute so that is what we have done. These are unfair and deceptive acts. I have reported to BBB , here and also intend on contacting the FTC and state legislators. They are preying on folks and have a subpar product! They should be ashamed!
Response from NebrooJun 26, 2026
Thank you for taking the time to share your experience, Shannon. We sincerely apologize for the frustration and inconvenience you and your husband have experienced throughout this process.
We understand your concerns regarding the product, communication delays, refund status, and the challenges you've encountered while trying to reach our support team. We have recently experienced issues with our phone lines and support channels, which contributed to longer wait times and communication delays, and we are sorry for the impact this has had on your experience.
We would like the opportunity to review the status of your refund and your case in detail. A member of our team will contact you directly to investigate and assist further.
