NebrooReviews of nebroo.com

Response from NebrooAug 12, 2026

Thank you for sharing your experience. We're sorry to hear about the shipping issues, the defective hearing aids, and the frustration caused by delays and follow-ups. We understand how disappointing it must have been to receive a defective product and then not receive the replacement you were offered. We'd like the opportunity to review your order and refund concerns to better understand what happened. Please provide your order number or the email address associated with your purchase so our team can review the details and assist you further. We apologize for the inconvenience and appreciate the opportunity to address your concerns.

Response from NebrooAug 12, 2026

Thank you so much for sharing your wonderful experience! We're thrilled to hear that Nebroo has exceeded your expectations and that you've found the quality and value to be outstanding. Knowing that you're hearing better while spending significantly less than you have in the past means so much to us. Thank you for choosing Nebroo and for sharing your experience. We truly appreciate your trust and support!

Response from NebrooAug 1, 2026

Thank you for taking the time to share your experience. While we're sorry to hear that the hearing aids weren't powerful enough for your level of hearing loss, we're glad you gave Nebroo a try. We appreciate your understanding that hearing needs can vary from person to person. We're pleased to hear that Maryann was able to assist you with your refund and provide a positive customer service experience. We'll be sure to share your kind words with her. Thank you for choosing Nebroo. We truly appreciate your feedback and wish you all the best in finding the hearing solution that's right for you.

Response from NebrooAug 1, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not meet your expectations. Our team has already spoken with you regarding your concerns, and we appreciate you taking the time to discuss your experience with us. If you have any additional questions or need further assistance, please don't hesitate to reach out—we're always here to help. Thank you for your feedback. It helps us continue improving our products and customer experience.

Response from NebrooAug 1, 2026

Thank you so much for your wonderful feedback! We're delighted to hear that your order arrived quickly and that everything has been going well so far. It's also great to know that our customer service has given you confidence that we're here to help whenever you need us. Thank you for choosing Nebroo. We truly appreciate your trust and support, and we look forward to continuing to serve you!

Response from NebrooAug 12, 2026

Thank you for sharing your concerns. We're sorry to hear about your husband's experience and the difficulty you had reaching our support team. We understand how frustrating the extended hold times and dropped calls can be. We have been experiencing issues with our communication channels, which unfortunately affected our response times. We'd like the opportunity to review order #348449 and assist with your husband's concerns regarding the hearing aids and refund request. Please provide the email address associated with the order so our team can locate the account and follow up appropriately. We sincerely apologize for the frustration and appreciate the opportunity to help make this right.

Response from NebrooAug 12, 2026

Thank you for sharing your feedback. We're sincerely sorry for the extremely frustrating experience you had trying to reach our team. We understand how upsetting it must have been to wait for such extended periods, especially after receiving a callback indicating that a representative was ready. We have been experiencing issues with our communication channels, and we apologize for the impact this had on your experience. We'd appreciate the opportunity to review your concerns and assist you directly. Please provide your order number or the email address associated with your purchase so our team can look into your case. Thank you for bringing this to our attention. We sincerely apologize for the frustration.

Response from NebrooAug 12, 2026

Thank you so much for your kind feedback! We're thrilled to hear that Larry was able to walk you through the issues and get everything working properly. We're even happier to know you're back to enjoying your hearing aids! We'll be sure to share your kind words with Larry. Thank you for choosing Nebroo, and happy hearing! 😊