Customer
Tried to cancel order 10 min after the…
Tried to cancel order 10 min after the purchase. Sent several emails telling them not to ship. The only response (from the same email address I sent the cancellations) saying thank you for the order and will ship soon. They purposely make it impossible for anyone to cancel. No webpage available to manage your order. which is a standard provided by all other retailers. Completely unresponsive phone and email access. From what I see here I probably won't get a refund either. They give the impression that they are an American company using a Texas address, but ship each order from China. They use a Chinese carrier that falsely indicates the package's are from Illinois.
Response from NebrooAug 14, 2026
Thank you for sharing your concerns. We're sorry to hear about the difficulty you experienced when trying to cancel your order shortly after placing it. We understand how frustrating it is to send multiple cancellation requests and still receive an automated order confirmation instead of a clear response. We also apologize for the difficulty you encountered reaching our support team. We'd like the opportunity to review your order and see what we can do to assist. A member of our team will reach out to you directly to review the cancellation and refund concerns and work toward a resolution. We also appreciate your feedback regarding order management, communication, and shipping transparency. We're continuously working to improve these areas and provide a better customer experience. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right.