NebrooReviews of nebroo.com

this is the worst company I have ever had to deal with!!! their website promises so much but in the end its hard to deal with a company that you can not get in touch with!!! I have talked to many reps trying to help me only to get disconnected and have to call back, you never get to talk to a real person, and no information at all on returns.!!! Ive waited on customer service for AN HOUR AND A HALF!!!! come on are you kidding. finally hung up have sent emails left phone number and email to return call and never hear anything from anybody.!!!!! My husband and I spent a day trying to insert domes on hearing aides and were so frustrated, we tried everything and could not get them on hearing aide, now I am74 and not in good health but that is beside the point,product is not fitted correctly or something, shouldnt be hard to do.I need a refund and after reading reviews am very disappointed to hear it is expensive to return aides, ah hello most of us are retired on fixed incomes what a rip off!!!!! would not recommend to anyone just because of lack of customer service, what a disappointment!!!!!! not sure who to contact now, better business company I guess Hope others have better luck than I did, I still have not heard from any one.1!!!!!!!!!!!!!!!!!!

I have been trying to return these hearing aids for several weeks now. Forget customer service, unless you love to be on hold. I have sent numerous emails and get the same message back….they are going to bring it to “the team”. I don’t believe they have a team. I want a refund for the $89.00 I paid. I will NOT be paying $68 to return to Canada. Do not use this company. As of today they say they will refund me $55 and I can keep the product. Hopefully I can find someone to donate to.

Larry was extremely helpful with my issues

Mark was very helpful in this process of return of hearing aids. He went over and above to satisfy me on the return of the hearing aids. He is a great customer service employee. Thanks Mark

I have tried two sets of Nebroo hearing aids and had the same experience with both. Screechiung in my ears. I requested a return numerous times with NO RESPONSE. I have spent almost two hrs. on the phone waiting for someone to answer, I have emaled them more times than I can count, still no return information. The delay tactics are aggravating.

When I ordered the NeBroo hearing aids in late July, I was hoping and excitedly waiting for a product that would really work for me and filter out back ground noise and increase the volume of voices as advertised. BUT when I received them, I was very sad and disappointed that the hearing aids just wouldn’t fit and work for me; they hurt my ears, squealed and all sounds that I hoped would be quieted were extremely loud. Even the sound of my bare feet walking on the carpet was shocking to hear how loud it was. However, since NeBroo advertises a 120 day GUARANTEE policy, I wasn’t worried until I tried to return the hearing aids. Returning the hearing aids became a long, complicated, losing process. I called the phone number first and was on hold for over an hour, only to have a voice come on and ask for my phone number so that my call could be returned. After two days of waiting, I still had not received a return phone call. So I tried the Chat Bot but that was useless too. When I found an email address, I emailed the company. After several days I finally received a real reply, not an automatic AI reply. I was shocked to read the incredibly ridiculous manner in which this company handles its returns. They said I had to pay for the postage and import duty to send the hearing aids to CANADA! Now many companies require that the person returning the item must pay the postage for that service, which I totally understand and have done many times when necessary to return an item that doesn’t fit, etc. I saw that NeBroo has locations in Wyoming and mail the items out of Georgia — so what’s with using CANADA for USA residents to mail their returns to another country?? The word SCAM is coming to my mind. Then I visited the USPS web site and found that mailing a package over 4 pounds to Canada can cost anywhere from a minimum of $32.60 and on up, depending upon where the package is going, how much it weighs, and that doesn't include the import duty that is charged for international packages. So I need to spend $30+++ dollars to send the package worth $98 back in order to get a refund of my money. I still hadn't received an address for returning the hearing aids, so I couldn't calculate how much returning the items would be. But Nebroo offered another “solution" — HA! They will refund $28.63 (30%) if I Gift the hearing aids to someone or someplace in need. Either way I lose! I took this offer because it just seemed easier and I'm sure that others do the same. And maybe someone can use them if I donate them to a Goodwill type of place. I asked why Canada, why not one of their places in the USA?? They replied that they "maintain a separate, dedicated facility for a very specific reason: we strictly do not reuse, refurbish, or resell any returned hearing aids.Because these are personal medical devices, all returns are sent directly to our specialized disposal and recycling site in Canada to be safely and permanently decommissioned." Why couldn't do the same in the USA??? Why not refurbish the hearing aids?? Trying them on one uses cheap rubbery type tips that go into the ear that are easily replaceable?? So my review is really ZERO!!! I highly recommend that you DON'T fall for the hype on their website and purchase the hearing aids in the beginning. Their refund policy policy sucks!! Getting 30% back has certainly not been worth the effort! Find a company who has a credible return policy. AUGUST 16, 2026. ADDENDUM TO MY REVIEW It’s quite telling that The Nebroo company did reach out to me after I posted this negative review. After many emails back-and-forth, they finally barraged me with phone calls from ‘’unknown caller.’’ Finally a very kind woman left a message. She offered me a full refund, and I would be able to keep the hearing aids. I accepted the offer and plan to give the hearing aids to my neighbor, a 94-year-old woman who will try them out. If they don’t work for her, I will donate them to the local Senior Center. The very kind lady representing Nebroo on the phone apologized for the difficult methods they are using for folks like me to return their product, stating they are a ‘’startup and still learning.’’ While she was a very kind and considerate person, I hope the company changes its return methods quickly. I still believe that if a company advertises a 120 day return guarantee, it should at least be a simple process that does not involve the purchaser paying to send the product to a foreign country and only receive a 30% return on the cost of the product. But if the purchaser writes a negative review, then we get a nice phone call. After I received the refund, they have been pestering me with phone calls and emails to make an adjustment to my review. Honestly, I will still have nothing to do with this company and hope you don’t either.

I needed to return my order due to a change in the person I had ordered for! Nebroo worked with me and did everything to make any easy. They were very understanding and helpful and gave a complete refund!

The wait time was really ridiculous; however, once we were able to speak with Amanda, she provided excellent service. Kind, professional and patience. Happy with the outcome of a replacement and look forward to seeing how these hearing aids with assist with hearing.