Susan
I had a problem using the hearing aids
I had a problem using the hearing aids. The support team was always available to help me. I got sent emails and videos to help me. I even got a new set with additional technology but I was not successful in using them either…..so I asked for a refund. And Tweety got me taken care of. So good to work with her and the whole support team. Forgot to mention Christine who spent a lot of time with me in the beginning of this adventure! Purchased May 20, 2026. Received refund on July 28.
Response from NebrooAug 1, 2026
Thank you for taking the time to share your experience! While we're sorry to hear that the hearing aids ultimately weren't the right fit for you, we're glad our support team was able to assist you throughout the process. It's wonderful to hear that the emails, videos, upgraded device, and dedicated support helped make the experience as smooth as possible. We're especially grateful for your kind words about Tweety and Christine. We'll be sure to share your compliments with them—they'll be delighted to know their care and dedication made a positive impact. Thank you for giving Nebroo a try and for allowing us the opportunity to assist you. We truly appreciate your feedback and support!


