NebrooReviews of nebroo.com

Response from NebrooAug 1, 2026

Thank you for sharing your feedback. We're sorry the hearing aids weren't the right fit for your ears. We also apologize for the delays in communication. We have been experiencing issues with our communication channels, which unfortunately affected our response times. The partial refund was offered as an optional alternative for customers who prefer to keep the product. Customers who choose to return their hearing aids remain covered under our 120-day Money-Back Guarantee in accordance with our return policy. If you still need assistance, please send us your order number or the email address associated with your purchase so we can review your case. Thank you for your feedback—we're always working to improve our customer experience.

Response from NebrooAug 1, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids weren't a good fit and that your experience has been frustrating. We apologize for the delays and miscommunication. We have been experiencing issues with our communication channels, which unfortunately affected our response times and support experience. We'd like the opportunity to review your case and assist you further. Please send us your order number or the email address associated with your purchase, and our team will be happy to look into this for you. Thank you for your feedback. It helps us continue improving our customer experience.

Response from NebrooAug 14, 2026

Thank you for sharing your experience. We're sorry to hear that the hearing aids were not a comfortable fit and that you experienced persistent whistling and tapping noises despite completing the recommended program. We also understand how frustrating it must have been to spend so much time waiting for assistance while trying to initiate a return. That's certainly not the experience we want our customers to have. We'd appreciate the opportunity to review your case and work toward a resolution. Please provide your order number or the email address associated with your purchase so our team can look into your return request and assist you further. We sincerely apologize for the frustration and appreciate you giving Nebroo the opportunity to make things right.

Response from NebrooAug 14, 2026

Thank you so much for sharing your kind feedback! ❤️ We're delighted to hear that once you reached Marianne, she was able to quickly understand your concern, offer assistance, and resolve the issue for you. We're especially grateful for your patience while trying to reach our team. We'll be sure to share your appreciation with Marianne. Thank you for giving Nebroo the opportunity to assist you and for your understanding and support as we continue to grow! ❤️

Response from NebrooAug 14, 2026

Thank you for sharing your experience! We're sorry to hear that the Nebroo Pro 3 was too loud even at its minimum volume setting. We're glad, however, that Maria Klhea was able to provide an alternative solution and work with you in a customer-focused and understanding manner. We'll be sure to share your kind words with Maria Klhea. Thank you for giving Nebroo the opportunity to assist you and find a favorable solution!

Response from NebrooAug 14, 2026

Thank you for your thoughtful feedback, Rich! We're delighted to hear that Patricia was courteous, clear, and professional throughout your interaction. We're especially glad she made the experience enjoyable for you, and we'll be sure to share your 5-star recognition with her. We also understand your hesitation regarding the overall rating while you're still waiting for your refund. We hope the refund is completed promptly and that we have the opportunity to earn that additional star. Thank you for your patience, kind wishes, and for giving Nebroo the opportunity to assist you. We wish you all the best!

Response from NebrooAug 14, 2026

Thank you for your kind feedback! We're delighted to hear that Mark did an excellent job resolving your issue. We'll be sure to share your appreciation with him and recognize his great customer service. Thank you for choosing Nebroo!

Response from NebrooAug 14, 2026

Thank you so much for your wonderful feedback! We're delighted to hear that Maxine responded promptly and was able to resolve the mix-up the very same day. Her professionalism, kindness, and understanding are exactly the qualities we strive for in our customer service team. We'll be sure to share your kind words with Maxine. Thank you for choosing Nebroo and for recognizing her excellent service!