NebrooReviews of nebroo.com

Response from NebrooAug 14, 2026

Thank you so much for sharing your feedback! We're happy to hear that you're pleased with the comfort and performance of your Nebroo hearing aids, as well as the customer service you received. We also appreciate your honest feedback about the delivery time and understand how important it is for orders to arrive within the estimated timeframe. We're grateful for your patience and glad the overall experience has been a positive one. Thank you for choosing Nebroo! 💙

Response from NebrooAug 14, 2026

Thank you so much for your kind feedback! We're delighted to hear that Amanda was patient, helpful, and charming throughout the selection and ordering process. We're especially glad she made the experience comfortable and easy for you. We'll be sure to share your wonderful comments with Amanda. Thank you for choosing Nebroo! 💙

Response from NebrooAug 14, 2026

Thank you for sharing your detailed experience. We're truly sorry that the hearing aids did not provide the fit and comfort you were looking for, and we understand your concerns regarding the return process and partial refund. We'd like the opportunity to take another look at your case and see if there's anything more we can do to help. A member of our team will reach out to you directly to discuss your concerns and work toward a better resolution. Thank you for giving Nebroo the opportunity to make things right. We appreciate your patience and understanding.

Response from NebrooAug 14, 2026

Thank you for taking the time to update your review. We're sorry for the frustration you initially experienced trying to reach our customer service team. We understand how disappointing it can be to make multiple calls and send emails without receiving the timely assistance you expected. We're glad Marianne was able to personally reach out, explain the situation, and resolve your concern by processing your refund. We truly appreciate your patience and your willingness to update your review after we were able to make things right. We'll be sure to share your kind words with Marianne. Thank you for giving Nebroo the opportunity to resolve your concerns. ❤️

Response from NebrooAug 1, 2026

Thank you so much for your wonderful feedback, Fernando! We're delighted to hear that our support team, especially Vibien, was able to resolve the confusion with your orders and provide the level of care you deserved. Going the extra mile for our customers is what we strive for every day. We'll be sure to share your kind words with Vibien and the rest of our team. Your recognition means a great deal to us. Thank you for choosing Nebroo. We truly appreciate your trust, support, and warm wishes!

Response from NebrooAug 1, 2026

Thank you for sharing your feedback. We're sorry to hear that the hearing aids didn't provide the clarity you were expecting. We understand how frustrating it must have been to experience echoing and feedback, especially while teaching. We'd like the opportunity to review your case and assist you with your refund request. Please send us your order number or the email address associated with your purchase, and our team will be happy to help. Thank you for your feedback. It helps us continue improving our products and customer experience.

Response from NebrooAug 1, 2026

Thank you for your kind feedback! We're delighted to hear that Abbey provided you with friendly, polite, and helpful service. We'll be sure to share your wonderful comments with her. We also apologize for the long wait time. We have been experiencing issues with our communication channels, which unfortunately affected our response times. Thank you for your patience and understanding. We truly appreciate your support and thank you for choosing Nebroo!

Response from NebrooAug 1, 2026

Thank you for your kind feedback! We're delighted to hear that the representative who assisted you was professional, kind, and helpful. Providing a positive and supportive experience is what we strive for with every customer interaction. Thank you for choosing Nebroo. We truly appreciate your trust and support!