Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
nebroo.com
Website
nebroo.com
Category
Vision & Hearing
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am happy to report that I have received a full refund for the Nebroo hearing aids that I had purchased. I appreciate all the help that Marianne provided. I'm very grateful. Thank you Nebroo!
Response from NebrooAug 24, 2026
Thank you so much for the update!
We're very glad to hear that you received your full refund and that Marianne was able to provide the assistance you needed. We truly appreciate your patience and your kind words about her support.
We'll be sure to share your gratitude with Marianne. Thank you for giving Nebroo the opportunity to assist you and for taking the time to share your positive resolution! ❤️
CU
customer
Refund process bad to great
When I first requested a refund, customer service tried to dissuade me by offering partial refunds and by trying to switch me into a different product while keeping the original.
When Larry became involved it was totally different. He immediately got to the heart of my request and thoroughly guided me through all the steps in the return and refund process. And, when I reached out to Larry again after my shipment to Canada was returned to me recently, he was most helpful and reassuring that all would be fixed. And, because of Larry's good work, it has been! The refund is now in process. I cannot say enough about how impressed and pleased I have been with Larry's superb efforts. Were it not for the prolonged upsell tactics prior to Larry's involvement, the rating would be 5 stars.
Larry's efforts have been exceptional!
This experience began on July 4 when I first placed my order and concluded a few days ago (August 20?), except for the refund which is expected within the next week. Many thanks to Larry!
Response from NebrooAug 24, 2026
Thank you for taking the time to provide such a detailed and thoughtful update.
We're very glad to hear that Larry was able to step in, understand your request, and guide you through the return and refund process with patience and reassurance. We're especially pleased that he continued to assist when your return shipment was sent back and helped ensure that your refund was put into process.
We also appreciate your candid feedback about your initial experience. We understand how the earlier interactions affected your overall experience, and we're sorry that the process was more difficult than it should have been.
We'll be sure to recognize Larry for his exceptional efforts and dedication to helping you reach a resolution. Thank you for your patience, for recognizing Larry's outstanding service, and for giving Nebroo the opportunity to make things right. ❤️
DG
Doug G.
Totally a scam
Totally a scam. Returns are at your cost and less than what you paid. The phone app only has presets that are not good for what I have found to be many, if not most, people. To talk to someone, you have to hold on the phone for hours and still will more than likely not get a person to talk to.
After it is paid for and too late to return, they offer no help at all.
This is a total scam set up to defraud you. Everything is set up to sell and nothing to help. Save your money it is not worth it.
I am profoundly hard of hearing and have tinnitus pretty badly. I started this journey on 2026-01-02, and as of today, 2026-08-23, I am stuck with them and still can not get any assistance from them. Their app will not even send me a code to log in to it.
After my review here, I received a code to access the app at around 5 AM; it was too old to use. I was, however, able to request another via the app and got in.
I was also offered a full refund if I would update this review. I accepted, and today, 2026-08-31, I did get the promised refund. So maybe it is not a total scam. They followed through and made it right in the end.
Response from NebrooAug 24, 2026
Thank you for sharing your detailed experience. We're sorry to hear about the difficulties you've encountered with the hearing aids, app, and reaching our support team.
We'd still like the opportunity to assist and look into this for you. Please provide your order number and the email address associated with your purchase so our team can locate your account and review your concerns.
Once we have those details, a member of our team can follow up with you directly and work toward a resolution.
Thank you for giving Nebroo the opportunity to address your concerns. ❤️
MJ
Margo J.
Great customer ServiceThe Nebroo Company contacted me by…
The Nebroo Company contacted me by email notifying me that I had placed my order twice and wanted to know if I had wanted two sets of aids. I had done that accidentally, and was so thankful that they caught my mistake. I would like to commend Paco for his quick observance and contact. I hope when I receive my set, they are as good as the customer service has been from Paco.
Sincerely,
Margo Johnston
Response from NebrooAug 24, 2026
Thank you so much for your wonderful feedback, Margo!
We're delighted to hear that Paco caught the duplicate order and reached out promptly to make sure you weren't accidentally charged for something you didn't intend to purchase. We're glad his attentiveness helped prevent a potential issue before it happened.
We'll be sure to share your kind words with Paco and recognize him for his quick and thoughtful service. We hope you love your Nebroo hearing aids when they arrive!
Thank you for choosing Nebroo and for your trust in our team! ❤️
MR
Mary R.
The young lady I spoke to on 8/22/26…
The young lady I spoke to on 8/22/26 was very well versed about Hebroo. She explained the problem I was having, researched my account with Hebroo. Helped me much more than I expected.
In today's world I never expected to be taken such great care of.
Thank you so very much.I will be telling my friends about my great hearing aids and this great company.
God Bless
Mary R.
Response from NebrooAug 24, 2026
Thank you so much for your heartfelt feedback, Mary! ❤️
We're thrilled to hear that our representative was knowledgeable, took the time to research your account, and provided more assistance than you expected. It's wonderful to know that you felt genuinely cared for throughout the experience.
We'll be sure to share your kind words with the team. We're grateful for your recommendation and delighted that you're enjoying your Nebroo hearing aids!
Thank you for choosing Nebroo, and God bless you as well! ❤️🙏
JS
James S.
Please pick up the phone
Please pick up the phone. After 5 tries, most of which were over an 1 hour they hang up on me. I would like to send them back with NO questions asked!
ORDER NUMBER 406355 AND TRUSTPILOT WILL NOT ALLOW AN EMAIL ADDRESS IN A REVIEW
The process was painful. But customer service did reach out and allow for a return. I would not recommend the product but am now satisfied with the resolution.
Response from NebrooAug 24, 2026
Thank you for sharing your feedback. We're truly sorry for the frustration you've experienced while trying to reach our team. We understand how discouraging it must be to make multiple attempts, spend over an hour waiting, and still not reach a representative.
We'd like the opportunity to assist you with your return request and make the process as smooth as possible. Please provide your order number and the email address associated with your purchase so our team can locate your account and assist you directly.
We apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to make this experience better for you. ❤️
SW
SHOTZIE W.
GREAT CUSTOMER SERVICE
I was pleasantly surprised how your help line assisted me when I was having trouble clicking the smaller earpiece on to my new Nebroo hearing aids.
A gentleman named Larry was the perfect assistant in guiding me with professional advice. He was kind, patient and solved my "problem" quickly. Thank you for hiring a great customer service representative.
S. Workman
Response from NebrooAug 24, 2026
Thank you so much for your wonderful feedback, Shotzie!
We're delighted to hear that Larry was able to patiently guide you through attaching the smaller earpiece and quickly resolve the issue. His kindness, professionalism, and willingness to take the time to help are exactly what we strive for in our Customer Service team.
We'll be sure to share your kind words with Larry. Thank you for recognizing his excellent service and for choosing Nebroo! ❤️
LP
Larry P.
The representative was very…
The representative was very professional, knowledgeable, and polite.
Response from NebrooAug 24, 2026
Thank you for your kind feedback!
We're delighted to hear that our representative was professional, knowledgeable, and polite throughout your interaction. We truly appreciate you taking the time to recognize the quality of service you received.
Thank you for choosing Nebroo! ❤️
