NebrooReviews of nebroo.com

Response from NebrooOct 16, 2026

We're sorry to hear the hearing aids didn't provide the benefit you hoped for your mother, and we understand how frustrating it is to wait on a return authorization. We appreciate your patience, and a member of our team will reach out to you directly to help move your return forward. — The Nebroo Team

Response from NebrooOct 16, 2026

Thank you for your review! We're glad John was able to introduce you to one of our newest products, and we hope you love it. We'll pass your feedback along to him. — The Nebroo Team

Response from NebrooOct 16, 2026

Thank you for updating your review. We sincerely apologize for the delays and frustration you experienced while trying to return your hearing aids. We've been experiencing issues with our phone lines, and we understand how this added to the difficulty of getting the assistance you needed. While we're glad that your purchase was eventually fully refunded and your concerns were addressed, we recognize that the process should have been smoother and more timely from the beginning. We appreciate your patience and honest feedback, as it helps us identify where we need to improve. ❤️

Response from NebrooOct 16, 2026

We’re sorry to hear that the hearing aids didn’t fit comfortably and that the return process has been frustrating. We understand that arranging an international return can be inconvenient, and we apologize for the difficulties you’ve encountered while exploring your refund options. We’d appreciate the opportunity to review your experience and help clarify the next steps. Thank you for sharing your feedback with us. ❤️

Response from NebrooOct 16, 2026

Thank you for sharing your experience! ❤️ We sincerely apologize for the difficulty reaching us and the lengthy hold time. We’ve been experiencing issues with our phone lines, and we understand how frustrating it can be when trying to get support. However, we’re delighted to hear that our representative reviewed your service request promptly, saved you from repeating your story, and resolved your issue with clear and helpful communication. We truly appreciate your patience and kind words, and we’ll be sure to share your feedback with our team!

Response from NebrooOct 16, 2026

Thank you for sharing such wonderful feedback! ❤️ We’re delighted to hear that Larry took the time to guide you through setting up your new hearing aids and showed such patience and dedication, even calling you back when the connection was lost. Providing attentive, personalized support is what we strive for, and we’re glad Larry made you feel cared for throughout the process. We’ll be sure to share your kind words with him. Thank you for choosing Nebroo!

Response from NebrooOct 16, 2026

Thank you for sharing such detailed feedback. ❤️ We’re delighted to hear that Maria Klhea was able to guide you through connecting your hearing aids to your phone, explain the software clearly, and follow up when your call was disconnected. We’ll make sure she receives your well-deserved recognition. At the same time, we sincerely apologize for the repeated missed callbacks and the excessive time you spent trying to reach our team. We’ve been experiencing issues with our phone lines, and we understand how frustrating it must have been to provide your availability multiple times without receiving the promised support. Your experience highlights the gap between the service we aim to provide and what you encountered. We appreciate your patience and honest feedback, and we’re glad Maria was ultimately able to help resolve your concerns.