Donald C.
Disappointing fidelity and customer service
UPDATE 05/01/2026 After writing this review, I was contacted quite soon after by a customer service person from Nebroo. I explained that I wanted to return the hearing aids, and she provided me with a shipping address in Ontario, Canada (which surprised me). She also let me know I would be responsible for return shipping cost. BUT, then she offered me a better deal; take down this review, keep the hearing aids for donation to charity, and get a full refund. I reluctantly agreed to that, but would not remove the review until the credit showed on my credit card account. She put the call on hold, and then arranged for the credit to be processed while I waited. She returned to the call, and then asked if it was OK to call me again in 10 days to be sure the review would be removed. Sure enough, I got a call back, but in the time between the first and second call, I got curious about the Canadian shipping address she provided, since both phone calls and emails referenced a Texas phone number, and the original shipment came from a Texas address. So, I did a Google maps search of that Canadian address, AND IT WAS AN EMPTY RURAL ADDRESS IN ONTARIO. Doubled checked it again, and still nothing there. I did not answer the second phone call, but right after got a text asking if I would take down the review. I answered back to that text, asking for an explanation re: the bogus shipping address. SO FAR I HAVE GOTTEN NO REPLY. More and more, this Nebroo thing seems like a scam to sell cheap, ineffective devices, made over seas, that do not not provide even a basic level of performance. Ordered Nebroo as a back up in case something happened with my Starkey devices. Fidelity is very poor however. Perhaps my expectations are influenced by my current set, but never the less, Nebroo sound quality is very poor. That is problem 1. Problem 2 is that I cannot talk to a human to arrange for return under their 120 day money back promise of satisfaction. Emailed, got a response back, asking when is a good time to call me back, which I answered "any day from 8 am to noon". Also have called multiple times and told by the automated system how important the call is to them. But, never able to talk to a person. I will be returning these hearing aids, and watching for a credit to my bankcard, and ready to dispute the charge if I do not receive the refund.
Response from NebrooApr 24, 2026
We’re very sorry to hear that the sound quality didn’t meet your expectations and for the difficulty you’ve had reaching our team—we understand how frustrating this must be. We also apologize for the missed callbacks and long hold times. We’ve recently been experiencing issues with our phone lines, which may have affected your attempts to connect with us. We do honor our 120-day money-back guarantee and want to assist you with your return. Please share your phone number and best time to reach you, and a team member will contact you directly to help process your return and refund.