NebrooImprove your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Lou B.
I had a problem with one of my aids. Travis handled my concrn, very professionally. Fixed the concern to my satisfaction. Thank you Travis. This is the way customer service is supposed to work.
Response from NebrooApr 4, 2026
Thank you so much for your kind words! We’re thrilled to hear Travis was able to assist you and resolve your concern professionally. We’ll be sure to pass along your appreciation—this truly means a lot to our team! 😊
John S.
Travis was concerned with my needs.
Response from NebrooApr 4, 2026
Thank you for your feedback! We’re glad to hear Travis took great care of your needs—we’ll be sure to share your kind words with him! 😊
Brad L.
I had an issue with my brand new hearing aids that I caused and the customer service team Rod and his manager Miriam at Nebroo were awesome and very understanding! THey were able to work everything out for me in a very short time and sent me a full replacement at no additional charge. Nebroo ROCKS!
Response from NebrooApr 4, 2026
Thank you so much for sharing this! We’re happy to hear that Rod and Marianne were able to take care of you quickly and make things right. We’ll be sure to pass along your kind words—your support means everything to us! 🙌
Christine
The person I spoke with was so nice. I'm 74 and not computer literate and she had patience with me. Please find out who helped me and let her know I was very happy. I told her that too.
Response from NebrooApr 4, 2026
Thank you so much for your kind words! We’re truly glad to hear you had such a positive experience. If you could please send us your order information, we’ll do our best to find the team member who assisted you and make sure she knows how much you appreciated her patience. Your feedback means a lot to us! 😊
Paul
UnbelievableDONOT Buy ! Terrible fit, terrible sound, terrible service. After calling their service line I spent 1/2 hour with their staff who obviously worked from the typical power off/remove app & reinstal crap. I resolved on my own but then the sound quality is POOR. It is only amplification . Tried to get refund but no luck. 4 emails, 6 phone calls and 3 callback #s unanswered! Now when I call I get the “all operators are helping others” then put on hold for 5 minutes and then hung up on! This is a scam company. Don’t waste your money. Update April 3,2026 So after 8 phone attempts (with callback messages) and several email messages I finally received a phone call from them. After 3 attempts by them to offer “discounts “ to keep or donate the aids I FINALLY received the return authorization. Note you buy from Texas but when you return they want them sent to a Canadian address ? Jokes on them as I’m Canadian and am returning within the next week so I’ll ship from there. I’ll update after I receive the full refund from them but boy do they try hard not to honor the satisfaction guarantees.
Response from NebrooApr 4, 2026
We’re really sorry to hear about your experience and understand how frustrating this must be. This is not the level of service we aim to provide. We’d like the opportunity to make this right. Please send us a private message with your details, or let us know the best contact number—we’ll have a member of our team reach out to you as soon as possible to assist further.
Jackie S.
I had problems with these hearing aids from the outset. I called them and they said that it shouldn’t be a problem to continue using them and continually following the six week program that they have outlined. I did all of this and the whistling and screeching in the right Hearing Aid continued, and then I could not get a hold of them to talk to them at all. Every single time I called I was put on hold and ultimately the call was cut off. Today for the last time I tried to call them four different times and the exact same thing happened all four times. The only way to handle these people is to get them by the wallet and I’m going after the money that I paid to them for absolutely defective hearing aids which I no longer will accept an exchange or trade in for. I’m done!!
Response from NebrooApr 4, 2026
We’re truly sorry to hear about your experience and understand how frustrating this has been for you. This is not the service or product experience we want any of our customers to have. We’d really appreciate the opportunity to make this right. Please send us a private message with your details or your preferred contact number, and we’ll have a member of our team reach out to you as soon as possible to assist further.
Wayne Blackmon, MD, J.
Terrible product and terrible support. You cannot get through to customer support, ever. Hours on the phone. Emails also ignored. Also the ad says 24/7 customer support which you discover in not true. Also they make you pay for INTERNATIONAL SHIPPING to return. The sound is tinny, you can get thrown out of the on-line support w/o being able to fix the problem. I can go on and on. Do NOT buy.
Response from NebrooApr 4, 2026
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been. What you’ve described is not the standard we hold ourselves to, and we sincerely apologize for the inconvenience caused. We take your concerns seriously and would really like the opportunity to make this right for you. Please send us a private message with your details or the best number to reach you—we’ll prioritize your case and have a dedicated team member contact you as soon as possible to assist further. Thank you for bringing this to our attention.
Ben G.
I see would not recommend Nebroo hearing aids, simply because their customer support is essentially non existent. I have not been able to pair my hearing aids to Bluetooth and called their “support” number, but got an AI generated customer support. I was continually cut off when the AI support transferred me to “live customer support team member “. Forget these hearing aid - not worth the frustration. You get what you pay for. 😢
Response from NebrooMar 26, 2026
Hi Ben! We’re really sorry to hear about your experience—that’s not the level of support we aim to provide. We understand how frustrating this must have been. We’d really like to help get this resolved—could you please share your phone number and the best time to call you? We’ll do our best to reach out and assist you directly.
