NebrooReviews of nebroo.com

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration with both the hearing aid issue and the difficulty reaching our support team. We have recently experienced issues with our phone lines, which may have contributed to the dropped calls and delays in communication, and we sincerely apologize for the inconvenience. We understand how disappointing it is when a product stops working and you are unable to get timely assistance. We would like the opportunity to review your case and help resolve this matter. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must be to encounter product issues while also experiencing difficulty reaching our support team. We have recently experienced issues with our phone lines, which may have contributed to the long hold times and delays in communication, and we sincerely apologize for the inconvenience. We understand your concerns regarding the performance of the hearing aids and your refund request. We would like the opportunity to review your case and assist further. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced while trying to initiate a return. We understand how disappointing it is to receive assurances that someone will contact you, only to feel that your concerns have not been addressed. We have recently experienced issues with our phone lines and support channels, which may have contributed to delays in communication, and we are sorry for the inconvenience this has caused. We would like the opportunity to review your case and assist with your return request. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback, Joe. We’re very sorry to hear that the hearing aids did not meet your expectations and that you've experienced delays and frustration with the return and refund process. We understand your concerns regarding the fit, sound experience, return shipping costs, and the time it has taken to receive your refund. We have also recently experienced issues with our phone lines and support channels, which may have contributed to communication delays, and we sincerely apologize for the inconvenience. We would like the opportunity to review the status of your return and refund. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must be to invest in a product that did not work as expected while also having difficulty reaching our support team. We have recently experienced issues with our phone lines, which may have contributed to the challenges you encountered when trying to contact us, and we sincerely apologize for the inconvenience. We would like the opportunity to review your case, including your concerns about the product and your refund request. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.

Response from NebrooJun 22, 2026

Thank you for your wonderful feedback! We're delighted to hear that the onboarding materials, videos, and guides made the setup process easy and enjoyable. It's especially rewarding to know that our customer service team was able to answer your questions with patience and care. We truly appreciate your kind words and are thrilled that you've had such a positive experience with Nebroo. Thank you for choosing us! 💙

Response from NebrooJun 22, 2026

Thank you for taking the time to update your review, James. We're delighted to hear that our team was able to resolve your concerns and provide a positive outcome. We truly appreciate your thoughtful feedback and suggestions regarding customer communication. As a growing company, we're continuously working to improve our support experience, and insights like yours are invaluable. We're especially grateful for your recognition of our team's honesty, empathy, and commitment to finding a resolution.

Response from NebrooJun 22, 2026

Thank you for your wonderful feedback! We're delighted to hear that our team was able to help find a better solution for your hearing needs and that the BTE hearing aids have been a better fit for you. It's especially rewarding to know that you found our customer service prompt, courteous, and compassionate throughout the process. Providing personalized support and helping our customers achieve the best possible hearing experience is what we strive for every day.