NebrooReviews of nebroo.com

Response from NebrooJun 26, 2026

Thank you for your wonderful feedback! We're truly delighted to hear about your positive experience with Nebroo and that Maria provided such outstanding service. It's rewarding to know she was able to assist you with professionalism, care, and efficiency. We'll be sure to share your kind words with Maria. Thank you for your trust, your recommendation, and for choosing Nebroo. We sincerely appreciate your support! 💙

Response from NebrooJun 22, 2026

Hi Jackie! Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the pricing and upgrade process. We understand how frustrating it can be when charges do not match your expectations. We take concerns about pricing transparency seriously and would like the opportunity to review your order and address your concerns. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.

Response from NebrooJun 22, 2026

Thank you for sharing your feedback. We’re very sorry to hear about the delivery issues you've experienced, especially after waiting such a long time and providing specific delivery instructions. We understand how frustrating it must be to have this happen more than once. We would like the opportunity to review your order and shipment details. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to investigate and assist further.

Response from NebrooJun 22, 2026

Thank you for sharing your experience. We’re very sorry to hear about the difficulties you encountered both when seeking support and during the return process. We understand how frustrating it must have been to spend so much time trying to reach our team without receiving the assistance you needed. We have recently experienced issues with our phone lines, which may have contributed to the long hold times and dropped calls, and we sincerely apologize for the inconvenience. We’re also sorry to hear that the hearing aids did not provide the benefit you were looking for. We would like the opportunity to review your case and assist further. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly.

Response from NebrooJun 22, 2026

Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to proactively assist you, resolve your issue on the first call, and arrange a replacement right away. Providing responsive and reliable support is important to us, and we're grateful for your feedback. Thank you for choosing Nebroo! 💙

Response from NebrooJun 22, 2026

Thank you for your feedback! We're glad to hear that Maria was able to assist you with the replacement of your left hearing aid. We'll be sure to share your kind words with her. Thank you for choosing Nebroo! 💙

Response from NebrooJun 22, 2026

Thank you for updating your review. We sincerely appreciate your patience and are glad that Charlotte and Marianne were able to assist you and provide a resolution. We're pleased to hear that you found the sound quality of the hearing aids to be very good and that an over-the-ear option is on the way for you to try. We're also happy that a full refund was issued and that our team was able to work with you toward a positive outcome. Thank you for giving us the opportunity to make things right, and we hope your new hearing aids provide the comfort and hearing experience you're looking for. 💙

Response from NebrooJun 22, 2026

Thank you for your kind feedback! We're glad to hear our customer service agent quickly understood your concern and was able to resolve it efficiently. We appreciate your support and thank you for choosing Nebroo. 💙