Rusty G.
Have been trying for almost two months…
Have been trying for almost two months now to return the hearing aids, they just weren’t right for me. After a couple of 30-45 minute waits on their phone line I decided to email them. I was contacted by someone named Beverly P. She assured me that customer service is very important to them and that she would have the return team contact me with information on how and where to return the product. Weeks later and several emails later still no call or email back, just apologies and assurances….seems like they are waiting for the 120 window to close on me.
Response from NebrooJun 26, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and delays you've experienced while trying to process your return. It looks like we're already in touch regarding your case, and our team is actively working with you toward a resolution. We appreciate your patience and understand how important it is to resolve this as quickly as possible. Thank you for giving us the opportunity to make things right.