NavanNavan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Navan (navan.com) has 465 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Activities & Tours · Berkeley, California
Excellent
Activities & Tours · San Ramon, California
Excellent
Activities & Tours · Santa Rosa, California
Excellent
Activities & Tours · santa monica, California
Excellent
465 approved reviews, newest moderated first
ABach
The system is VERY slow. It flags expenses incorrectly. It is not intuitive at all. The time for me to create my expense report just increased from 1 hour to over 4 hours.
Response from NavanJun 9, 2026
We're so sorry for the frustration. Please reach out to Navan support via the chat feature in your app so we can look into these issues for you right away.
Jose Pedro Vigil Lopez, M.
Automatization
Cesar Esau Medina Rodriguez, P.
The best plataform to book flights and hotels, not only in the US but worldwide, the best prices. I even switch from Expedia to Navan because the reward program is better.
Response from NavanSep 15, 2026
We are so happy to hear that our platform provides you with the best prices and a rewarding experience for your travel needs worldwide. Thank you for your kind words!
Eva
Unzuverlässig, schlechte Kommunikation, keine Rückmeldungen.
Matt
Some of the most buggy software I have ever used and non-existant customer support. I have been trying to use Navan for our company travel for nearly 3 weeks now. Every time I go to confirm a booking, it locks my account for suspicious activity. All I am trying to do is book a train ticket. Each time the account is unlocked, but they are unable to respond with any reasoning despite me providing details that this keeps occurring. If the platform will not let me book a simple train ticket, I have little faith the rest of the platform will work as intended either.
Response from NavanJun 8, 2026
We are truly sorry to hear about the difficulties you've experienced with booking and the account locking issues. We are actively investigating this recurring problem to prevent future occurrences and improve our support. If it happens again (and we hope it does not), please go to https://navan.com/contact.
Darrell D.
Zero customer service. You’re FAR better off booking direct. Not a good day for you if your company uses Navan for bookings…it may simplify things for the company, but you’ll be screwed. Navan means no service!
Response from NavanJun 8, 2026
We are truly sorry to hear about your frustrating experience with our service. We are actively reviewing your feedback to improve our support for all users. Our team is available 24/7 across all time zones— please feel free to log into your Navan app at any time to connect with an agent
Beniamin A.
The worst business travel booking experiences I’ve had. Booked the same flight 8x. Every time, Navan changed my confirmed 6PM return to 6AM with 0 notification. Support eventually reproduced the issue and manually booked it. 2 days later, the airline told me it was cancelled. Again, no notification from Navan. If I hadn’t kept checking myself, I would have shown up with no valid flight. Wasted hours on support chats for something that should’ve taken 10 minutes.
Response from NavanJun 8, 2026
We appreciate you sharing your experience. We are very sorry to hear about the repeated flight changes and lack of notification. We are actively investigating these issues to prevent them from happening again. Our experienced agents provide 24/7 support across all time zones if you need to reach out again.
JoAnn H.
Booking travel on Navan is easy and efficient. As a Travel Technology Analyst we can set policy and our employees have a way to easily book travel.
Response from NavanSep 15, 2026
We're so glad to hear that our platform makes booking travel easy and efficient for your employees and that you can set policy effectively. We appreciate your positive feedback!