NavanReviews of navan.com

Navan Travel provided an exceptional experience from start to finish. Their team was incredibly knowledgeable, helping me plan every detail of my trip with ease. The customer service was top-notch, and they were always available to answer my questions. I highly recommend Navan Travel for anyone looking for an stress-free travel solution.

This is the worst booking platform I have ever used! Each time I am forced to use it (because of company policy) I have had issues.

I really enjoy getting rewarded by spending consciously. If I save my company money I get money back towards my personal travel 😍 I appreciate how easy it is to update my loyalty programs and never have to add them again… the support team is really fast and very easy to understand when there are complex issues. All in all I’m so glad I get to use the tool compared to concur and anything else I’ve used over the years. Keep up the good work.

Don’t really understand why people complain so much on here: I’ve used Navan since it was TripActions. They havegood pricing (almost always equal to what you get directly with the airlines), I’ve never waited longer than 2 minutes for an agent and their expense tool means I don’t have to wait for payroll to get reimbursed

Very bad customer services and prices they show you and they charge you are totally different. I will nver book here privatly and urge my company to review our decision

I am not sure why our company chose Navan. The booking experience is absolutely horrifying! Not to mention the inflated flight price, the platform can't even get the price straight! It shows me a much cheaper price on the departure flight and then that price doesn't exist once I click on the return flight! And my coworker and I searched at the same time, it drove up the price the website shows us. What a rip-off! I finally decided to book a different flight, I finished the booking and got the confirmation. A minute later, I got a cancellation email saying "You've canceled your flight". Great job, Navan! You don't even want to take responsibility for your own platform problem!

Misleading business practices. They were running a promotion that clearly said, "onboard" your company and receive $500. I did, I even bought a flight. Later, I found out you need to book 3 trips. This was not clearly stated anywhere. (Also, I was booking travel for a client, and there was no easy way on mobile to add other profiles...? At this point I won't log on to the desktop version). I decided to reach out to a customer rep, and just was met with rudeness. The rep Jack G. missed our first meeting for a very unprofessional reason "he was double booked". When I scheduled a new time at 8 am, he called me to tell me my calendar was messed up because of the early meeting. I used his calendly link. The next day when I finally talked to him he called me on my personal phone, which I had not authorized for this meeting. He then began to ask me questions, that I assume he uses to disqualify customers. Because after our conversation I would not recommend this company to anyone.

Super confusing to book flights. It shows up as pm and am and not in chronological order so people keep booking the wrong flights. I got in touch with customer support who left me on hold for 2 hours and said they would get back in contact after a while to solve my issue but never contacted me. I ended up missing the flight I wanted.