NavanReviews of navan.com

Great Job!. I think your company provides valuable updates. No issues with travel plans or costs. Very organized company!

I evaluated Navan as a potential TM for our company. Initially, I was very impressed with the offering. The travel products looked very competitively priced, the app was significantly more user friendly, the sense was that this would be our company selection. However, almost immediately, I started getting questions about the hotel fees being SIGNIFICANTLY on Navan when it came time to book, I am talking 35% additional charges between stayed hotel tax and unclear extended language. The assumption was, the usual suspect, in resort fees, ect. However, that was not the case! I called the hotels in question to find out that none charged extra fees. I then went on the specific hotel sites to attempt to book direct. The hotel room prices were slightly higher on the site but there were no fees. The total cost ended up landing slightly cheaper directly through the site. So what was the deal with the fees? Navan, is the answer, Navan is charging +20% on hotel bookings. Yes, over 20% the room cost for booking a hotel through the app. The upfront hotel room pricing is a scam. This feels illegal.

Commercial très agressif et peu pertinent, stratégie du pied dans la porte qui ne vus lâche pas. Si le reste est à l'avenant...

One of the all time worst booking platforms I have ever used. They don't book flights directly with the airlines. They themselves use a 3rd party site so changing any flights is an absolute NIGHTMARE. Customer chat team is horrendous and end up repeating yourself over and over and still no outcome. I made it very clear on what flights I needed to change, they continued to ask if I wanted to cancel a flight that was 3 days prior??? I will advise on their phone customer service line- when they actually answer it. Currently on hold for 1 hour- too bad if you have an urgent change to make?

OK so quite dissaspointing to waste your time, effords and money with this company. Just try some other company that works with a less beatiful interface which is all it is.

- Navan charges company but reimbursement not pay to employee, this just happen to us in Dec 2024. Taken them more than two weeks now, still have not fix the problem, our employee still have not been reimbursed. - UK Hotel booked via Navan, but no tax invoices available from either the hotel or Navan themselves. Ie, the business is unable to claim VAT paid. Hotel is saying booking is from Navan, so no invoice to guest (even it’s pay later booking). Navan is saying that they are only booking agent, dont provide invoice. If you want Navan to provide invoice, they will charge more! - Hotel booked via Navan, but on the hotel side, they are unable to find the booking from time to time. - Navan suppose to provide charge details, but often documents showing different amount to what they charged the business. Incorrect booking sometime attached to transactions as well. - Transaction report download function is so inconsistent and gets wrong. Even the posted date can changed, so report download for the same period will have different data depending on when you download it. - Unable to change transaction date, claim details, itemisation in many occasions. - Transactions flags are playing randomly where it show all transactions have problem. - Their virtual cards was down at one point where no one in the company can make any transaction. It’s just a complete accounting nightmare, its not trustworthy. Highly not recommend it!

Suddenly during my traveling Navan Cancelled all my confirmed hotel bookings with no refunds and i am suddenly left out of money and nowhere to stay. Extremely horrible

I’m very happy that my company has recently introduced us to Navan cause for one the integration was very quick & easy but also it just saves me so much time and hassle around booking travel not to mention expense management!! Sometimes there is a slight bug (which I’m sure can always happen with tech these days) however the range of options and inventory they have is so useful when comparing prices and I love how easy it is to use the app/dashboard overview etc. - can’t wait to travel for business or even personal trips in the new year!!