silvia M.
As a costumer for Mexico
As a costumer for Mexico, I really desliked the fact that you do not offer "facturas". As a mexican bussiness it is very important for us to have access to them and if not then you should let us know beforehand because many hotels wont issue them to us when using a 3rd party platform like NAVAN when booking.
Response from NavanSep 22, 2026
We appreciate you sharing your feedback regarding the availability of "facturas" for our Mexican customers. We understand the importance of these for business operations and the challenges this presents when booking through third-party platforms. We are actively reviewing our processes to better communicate these details upfront and explore solutions for our valued international clients.