NavanReviews of navan.com

Highest level summary: Navan is horrible for actual users/employees/startup team members who have to use the app on a daily basis for travel. It's great for the business owners who don't want to be involved in the tax reporting and expenses portion of their business. The app is more functional than peers. Here's why Navan is terrible for daily users who have to use it as a functional tool, and not a management device: 1. No actual travel support. Personally I travel for work 3 times a month. 33% of the time I have been stranded in airports, or without a hotel, or rental car issues. 1 time is unacceptable more than 30 is criminal for a service. Their customer support does not help book, they push it back to the airlines, hotels, rental car agencies. Takeaway: You are better off to book without using Navan as an intermediary. If you use Navan for booking, plan to sleep on airport floors a lot. 2. Navan prices for hotels, airfare, rental, are non-competitive compared to consumer level booking sites. There is a clear markup done, and simple searches comparing identical flights on google vs navan will show this. Additionally, full rewards points are not fully distributed to end users - oddly enough. 3. Expense reporting does not work, you will have to resubmit several times as an employee. This is both from a server side (uploading) as well as from an approval side. Navan outsources its approvers to developing countries, and they struggle with reading receipts, documentation. Sometimes things get approved that shouldn't, but more importantly as a user actually on the trips, things get rejected that shouldn't. 4. Navan card is unreliable, turns off mid trip, and is nonfunctional in developing countries. Self-explanatory. What's worse however, is if you reach out to customer service, they will gaslight you and tell you the card is working. This can happen while you have police in a third world pointing a gun at you demanding you pay for taxis. With Navan it is always necessary to have a personal card with a large credit limit, since Navan's business card is not reliable. Prepare to pay out of your personal account for cars, hotels, anything really. *Note: One of the reasons why I was prompted to write this review is because while on a business trip in Mexico, Navan's card stopped functioning. When I reached out to Navan, they said that it is functional and usable. What does Navan do well: Consolidate expense reports for business owners (if you trust their systems and approval staff to do the tasks accurately). The app is functional, but could easily be built by three software engineers if your company has three to spare. End takeaway: Ultimately as a daily user doing the traveling, Navan is worse than if I self booked through non business methods. There is no functional support for travel, the card is unreliable, and the expense submitting takes hours out of my day instead of minutes. If your business needs expense management software, this is an okay solution. But for the love of all that is good, do not subject your employees to suffer using the Navan card, Navan support, or Navan booking.

As a user in Latam, the app has shown multiple errors during booking stages. At a point that my last two trips I had to book through chat support. Once it even delete a booking proposal I already had with required internal approvals. I would not recommend this app to your company until they fix their product

I'm a huge fan of Navan. As an EA who books travel constantly for different people, different companies, multiple airlines-- its a great portal to house all of that in one spot and keep it organized. Great user experience. I think the admin side of the product could use some more development but the day to day UI/UX is right on point!

Dynamic market-based rates for in-policy travel has helped us ensure that we are spending appropriately in all regions. Auto-approvals for expense reimbursements has allowed us to save time and energy for a large number of submissions. Reporting is granular and enables us to fully understand how, when and where we are spending money around the world and travel and expenses. Unfortunately, VAT recoveries has been a real challenge.

I would highly recommend the Navan travel application. It is very user-friendly and has significantly simplified the process of booking travel and maintaining expenditure records.

Navan is a true partnership. We value our relationship with our representatives and truly feel like our opinions are heard and that Navan does it's best to meet our needs. The overall experience from our employees is positive.

Super great tool for businesses! Easy to use, user friendly, it's the perfect software to add to your business for expense management and travel reservations.

Navan makes it very easy to add and setup your company. Most things within the app are well thought through from a UX perspective. The only downside is we occasionally get reports on difference in pricing when going direct to the airline.. although the teams are working through that.