NavanReviews of navan.com

I strongly warn anyone considering Navan to look elsewhere. Booking errors, unresponsive support, and unexpected charges have ruined multiple trips. They take no responsibility for their mistakes and offer zero compensation. Terrible service, not worth a single penny.

Here’s a tight, Trustpilot-style version you can drop in: > I booked personal travel for my wife and me through Navan. We had to cancel the trip, leaving flight credits. When trying to rebook, I couldn’t apply both credits myself, so I contacted Navan to handle it. They rebooked the trip incorrectly as business travel and didn’t apply the credits at all. I then had to cancel and rebook *twice* through Navan, and I’m still on hold trying to get this resolved. What should have been a simple credit rebooking turned into a frustrating, time-consuming mess.

It's a very unfortunate feature of trustpilot that 0 stars isn't possible. Navan is one of those companies that defines hair pulling experience. How something so egregiously bad is nowadays a sub-par substitute for a service and a public company is beyond me. I don't even know where to start: - Mis-sold rooms, that get you in trouble with hotels. The pricing you see is not always accurate, because their system is badly implemented behind the scenes. - The UX of it with refreshes every 10 seconds is something from a horror movie, I have never ever seen anything this bad on any major website I use - Support is courteous, just largely useless - Their "expense feature" is modern torture, something extremely badly done, as is their corporate card feature. For the last 40 minutes I've been ripping my hair out trying to accomplish the simple task of paying for a hotel room. Nope, not with Navan. Avoid this piece of trash like the bubonic plague is chasing you.

Navan sold me a hotel room that was misrepresented at the point of booking. The room was clearly shown and confirmed in the app as a Club Room with lounge access, but the reservation actually created was for a standard room with no club access. Navan later confirmed this themselves after contacting the hotel. Despite this, the same incorrect room continues to be advertised on Navan’s website and app, meaning the issue has not even been corrected at source. What makes this worse is Navan’s support model. They offer three contact methods — chat, email, and phone — yet none of these channels connect you to anyone with the authority to actually resolve the issue. Every agent I spoke to promised a resolution and said they would “get back to me”. No one ever did. There is no visible complaints process, no way to escalate to a supervisor, and no ownership. The only “solution” offered was to rebook the correct room at a higher cost, despite the error originating entirely on Navan’s platform. This is not an upgrade request. It is a false sale, followed by a frustrating support experience designed in a way that prevents meaningful resolution. Based on this experience, I would not trust Navan to accurately represent hotel inventory or to stand behind bookings when problems arise.

I used Navan for the business travel and didn't like the experience of booking flights. The flights were more expensive than when bought directly and you need to pay the change fees afterwards that are also higher than when changing directly. I'm also not allowed to manage flight upgrades through my personal profile on BA website since this requires a code from the travel agent.

Fullon was an amazing help when my flight got cancelled!

If you’re just wanting to book flights the software is good and does its job. The moment anything goes wrong or you need chaging just forget about it. Wet toilet paper would be more helpful. No matter how many times I rang and got different people they have no clue, there not travel agents, the don’t listen to what your telling them and unless you guide them step by step it’s pointless asking. Just use them as a platform to get flights but anything else is a waste of time and money

Navan has got a lot to offer for individuals and for business users however the platform is so powerful it is difficult to get an understanding of how it can benefit individual needs and business users. Especially where policies are set up.