NavanReviews of navan.com

3.4465 reviews
Activities & Tours
3045 Park Blvd, Palo Alto, California

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Navan

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About Navan

Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.

Navan (navan.com) has 465 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: navan.com
Website: navan.com
Category: Activities & Tours
Location: Palo Alto, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Navan reviews

465 approved reviews, newest moderated first

MB
Apr 2, 2026
Efficient managment for business travel
such an efficient way to manage business travel!!
Response from NavanSep 22, 2026
We're so glad our solution helps manage your business travel efficiently! We appreciate your positive feedback.
Amit Pannu, Ineo Tech C.
Apr 2, 2026
I've used so many different companies…
I've used so many different companies over the years, but Navan is absolutely the best company to book my work and personal travel on. The process to separate both bookings, add our rewards programs and customer support they have in place to help in-case there is an issue has been amazing.
Response from NavanSep 22, 2026
We are so happy to hear that our platform has made managing your work and personal travel bookings seamless. It's wonderful to know that our features for separating bookings, integrating rewards, and our customer support have been amazing for you. Thank you for your kind words!
Jessica C.
Mar 30, 2026
The app does not send e tickets…
The app does not send e tickets automatically, its a tiny tick box option at the end. Be aware of this, as there is no way to ask for an e ticket after order confirmation which its frustrating. This needs to be changed.
Response from NavanApr 10, 2026
We appreciate your feedback and apologize that the e-ticket option was not clear during your purchase. Your experience matters to us, and our 24/7 support team is available in the app to assist you further.
Tyler
Mar 25, 2026
This is the single worst website ever
This is the single worst website I have ever used. Full of bugs that are causing non stop delays for my team and I. Major buyer regret. I would stay away from this company at all costs.
Response from NavanApr 9, 2026
We appreciate you taking the time to share your experience. We're very sorry to hear that the bugs on our website have caused significant delays for you and your team. We'll investigate these issues to improve our website and recommend you reach out to our support team by logging into your Navan app.
Donald T.
Mar 25, 2026
Navan didn't help
Navan didn't help. Navan held up my ticket and forbidding me to upgrade my flights at the price offered to me by BA. This is absolutely terrible.
Response from NavanApr 10, 2026
We regret that you encountered issues with your ticket and were unable to upgrade your flights at the offered price. We appreciate your feedback and will investigate this situation. Your experience matters to us, and our 24/7 support team is available in the app to assist you further.
Ricardo J.
Mar 25, 2026
Worst platform for traveling.
Worst platform for traveling. Impossible to book a trip. My trips get removed from the rest of the group and I cannot be re-added.
Response from NavanApr 10, 2026
We regret that you had such difficulty using our platform to book your trip. We appreciate you bringing this to our attention. Your experience matters to us, and our 24/7 support team is available in the app to assist you further.
Paul den D.
Mar 21, 2026
What could go wrong went wrong
What could go wrong went wrong. Almost one of the group could not join an international trip. Fortunately I found out just in time…. However Navan put the issue on the customer with a significant increase of price. Unbelievable. Whilst checking in Navan seemed to have issued a ticket for a minor on a separate booking creating other issues during boarding. Curious how the travel back will be….. ———— reaction on below —— I was in multiple contacts with customer service. They claimed to have mailed and called me which was not the case (I checked). Furthermore the responsibility was put on me the customer which disappointed me. I would recommend to improve.
Response from NavanApr 10, 2026
We appreciate you sharing your experience. We're sorry to hear about the difficulties with the international trip and the increased price. Your feedback is valuable as we improve our services, and our 24/7 support team is available in the app to assist you further.
Bhavik G.
Mar 19, 2026
Unfortunately Navan adds no value…
Unfortunately Navan adds no value compared to going direct or using other partners. It's hard to make changes, sometimes they don't provide confirmations, and chat is slow to respond. Not ideal for a frequent traveler!
Response from NavanApr 10, 2026
We appreciate you taking the time to share this feedback. We're sorry to hear that your experience did not meet your expectations. We are constantly working to improve our chat efficiency and sync reliability to ensure every trip is seamless. For any immediate issues with your current bookings, please log into your Navan app to contact our 24/7 support team.

NavanReviews of navan.com

About Navan

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Navan reviews

Efficient managment for business travel

I've used so many different companies…

The app does not send e tickets…

This is the single worst website ever

Navan didn't help

Worst platform for traveling.

What could go wrong went wrong

Unfortunately Navan adds no value…

About Navan

About these reviews

More in Activities & Tours, California

Vaya Adventures

Let's Fly Cheaper

Authentic Ireland

A Day in LA Tours

Navan reviews

Efficient managment for business travel

I've used so many different companies…

The app does not send e tickets…

This is the single worst website ever

Navan didn't help

Worst platform for traveling.

What could go wrong went wrong

Unfortunately Navan adds no value…