Nava Health & Vitality CenterReviews of navacenter.com

I would rate this as a zero if I could. Awful communication. They received my test results 3/1/21, completed at analysis 3/17/21, and then posted the results 4/7/21 after I have been calling asking for my results. I called to cancel my subscription to Nava due to lack of communication and then all of a sudden they called and said my results were posted. WHY DID I HAVE TO CALL TO MAKE SURE THEY WERE DOING THEIR JOB. and somehow my google review was deleted. so thats neat. I still have to pay for the fricken test even though I told them that their test took way too long to complete and I have been in and out of the ER due to the severe pains I have been having. They cancel appointments on you just hours before an appointment and do not offer to reschedule and they won't refund me for my total bill after this awful experience. I do not trust anyone at this company.

The doctors and staff are fantastic. The treatment protocol has been wonderful and I take full advantage of the other wellness opportunities. Kenny is my massage therapist and he is the best! His professional mannerism and techniques are superb. Additionally, Kate the acupuncturist is awesome. Although I do not fully understand how acupuncture works, I love the results.

My lab bill came last week later for $1700. The manager in Columbia, Zach, reached out to the lab and identified that the lab had made an omission and failed to process through my health insurance company. I was relieved that Zach went the extra mile.

My experience with Nava wasn't what I expected. Though I was informed that they do NOT accept insurance and understanding that I am paying mostly everything out of my pocket. They failed to informed me that when Patients gets blood work done, patients would be receiving additional bill in the mail. Being unemployed, I was not able to make anymore payments more then what I have already PAID. They charged me almost up to 500$ without reaching out to me NOR informing me, which was very unprofessional. Do your research well.

Really wonderful staff! So helpful and very knowledgeable.

I was told in December that the charges will be written off. Today I see a charge for $171.26 on my card all of a sudden! Now I have to waste time filing disputes and all that all over again. Worse decision I ever made to set foot in their facility. They are charging enormous amounts of money under false pretenses for things they can't explain.

Massage therapist, Tuan, was thorough, professional, very well trained and experienced. In a word, excellent. I’ve already booked my next appointment.

Not bad service with good assistance. Also your site is well written and designed.