Nava Health & Vitality CenterReviews of navacenter.com

While they have some great healers working there, the lack of customer service at even a basically acceptable level make it a real problem with using them. Half of the appointments we had were cancelled last minute, not an exaggeration. If the appointment is on, the meeting software was almost always a problem. The client portal never worked for us, no information there as promised, you can get copies of some documentation in an email if you beg. They will not provide the most basic medical billing of information that is required by most states, they just drag their feet and apologize for not being able to comply with the most basic standards.

I am filing a complaint against Nava Health for ongoing billing issues, lack of transparency, and failure to deliver promised services. I enrolled in a one-year membership for myself and my husband on February 28, 2025. From the start, there were problems. Prices were increased without any notice—I only discovered this at the time of my appointment. I was also promised doctor-led reviews after bloodwork, which never occurred; instead, I only spoke briefly with a nurse practitioner and received generic recommendations. Additionally, after each visit, there was consistent pressure to purchase expensive add-ons. More concerning is a pattern of improper charges. I was repeatedly billed for “free” monthly IM booster shots and had to call every time to dispute the charges, often spending 20+ minutes just to reach someone. This happened multiple times. In February 2026, I clearly declined to renew my membership, yet both memberships were still charged. One was refunded, but the other was only partially refunded. Nava claims I “used services” on February 28, 2026; however, that appointment was originally scheduled for February 21 and had to be rescheduled by Nava due to staff illness. The only available date I could attend was February 28—after my membership ended. I should not be penalized for their scheduling issue. After reviewing other complaints, it is clear this reflects a broader pattern of billing and service issues. I am requesting a full refund of the remaining $200, and written confirmation that my membership is fully canceled with no further charges.

If I could give a zero, I would. This company is relentless and sales calls me at least 3 to 4 times a day trying to get me to sign up with them. This company is the worst! I would not sign with them under no circumstance due to their tactics and ethics. Asked to be taken off their call list and they change their number and continue to call EVERY DAY. They generate a number that is the same as your prefix number and continue to attack you with calls. This says volumes about this company. STAY AWAY FROM THIS COMPANY!!!

This is a pure sales operation. Will push for blood tests, infusions and hormone therapy no matter what the issues or needs are. It’s a machine with no human touch. They r all trained to maximize each reps earnings. Can’t believe governining agencies haven’t shut it down.

I had a bad experience with this company. The doctor avoided me when I started having problems. They just want your money.

I had a very negative experience with Nava Health. They misrepresented which services would be covered by insurance — even routine things like bloodwork — and then, months later, charged my credit card unexpected fees for services that were never even provided. Their main focus seems to be on upselling high-cost, out-of-pocket services and products you don’t actually need. Providers at the clinic also seem to change frequently, making it hard to get consistent care. I strongly recommend staying away from them.

I’ve been a member of Nava Health for a year and five months, and it’s been a frustrating experience from start to finish. Throughout my membership, they repeatedly changed their pricing without any advance notice, leaving me to discover surprise charges on my own. Then they suddenly stopped accepting insurance again, with zero communication, and when I purchased a membership for another year this was not mentioned AT ALL! That alone would be enough to walk away, but it gets better. After three months of dealing with constant scheduling issues and the inability to access the services I was paying for, I requested to cancel my membership and receive a prorated refund. What followed was an entire month of vague, unhelpful email responses, as they bounced me around and delayed resolution. Finally, after wasting my time and patience, they flat-out denied my request. If you’re thinking about joining Nava, save yourself the headache. Transparency and accountability are clearly not part of their business model.

Great until they mess up submitting to insurance for labs. I received a bill from labcorp after agreeing to labs for heart health. I have health insurance and had already met my deductible. They submitted to labcorp under Florida because it was a telehealth visit even though labs were drawn in maryland and my providers are all maryland. The bill is over $4300 because of the mistake. For months I have called and requested resubmit under maryland. I was assured it was resubmitted however the didn't do a revocation of the previous submittal so I still have a $4300 bill hanging over me. You can no longer speak to billing directly only to a service rep who submits a ticket to nava billing and supposedly will call you back within 72 hours. I've called approximately 10 times and only received 1 call back. WORST SERVICE EVER!!! and I'm still getting bills and collection notices from labcorp for their mistake. I'm in tears, this shouldn't be this hard!!!! I called again today 3/19 after receiving yet another labcorp bill only to be met with the same run around. I asked for a manager i was told they'd call me back... we'll see!!!!!