Nava Health & Vitality CenterReviews of navacenter.com

Very understanding

I had the most unpleasant experience with nurse practitioner Ashley - I scheduled my appointment to discuss Candida overgrowth and every time I brought it up, she redirected the conversation to discuss my thyroid disease, which is completely under control and not the reason for my appointment. When Ashley joined the video call after being late, she proceeded to tell me to “keep my answers to less that on sentence” because she is on a “tight schedule.” She asked me, “how much weight would you like to lose?” My response was “I weigh 120lbs, I cannot afford to lose another pound.” She then asked me when I could come into the office for an IV hydration, knowing that I live 6 hours from the office which is why I opted for the video appointment - also, how could it possibly be safe to do an IV hydration with vitamins if they don’t have your actual vitamin levels? The total appointment lasted 10 minutes and they charged me $150 - it was a SCAM. I will not be going back to Nava.

I have been coming to Nava for a couple of different services and have had nothing but an exceptional experience, especially from my nurses, Michelle and Leslie. A couple of the services that I received were to treat some conditions that had been causing me a lot of anxiety, and basically made me feel terrible about my skin. It always made me feel self conscious. Michelle and Leslie made me feel so comfortable and at ease, making and embarrassing situation into a fun, positive experience. I have been doing so well since receiving these services that I felt more comfortable to try other things to help with my conditions. They are a testament to the kinds of providers you will find at Nava, which I have experienced from the folks that work at the front desk, straight through to the medical providers. If you have been questioning whether or not to try Nava, try it. You won’t regret it for a second, and if you get to pick your nurses, Michelle and Leslie are THE BEST!!!

Reception Staff: Friendly, Welcoming, Efficient Nursing Staff: Incredibly Knowledgable, Attentive, Professional. The staff here are exemplary providers in their field and perform with excellence. All of my questions were answered thoroughly and services provided with the utmost care and perfection. The best!

While Nava offers holistic health, it really feels like services are being offered here and there without as much care as I would have hoped. One time I can overlook as a mistake - but unfortunately over several months - but too many issues in different areas keep happening regularly and it appears to be a systemic issue on the part of Nava. The physician has been attentive and helpful. Feel that they are quality and caring. The monthly membership for services is a good value if you want to get those treatments. From the patient/client perspective - related services don't make you feel at the center of the experience. For something you are paying for, you expect more and not to have to work so hard for. For physician visits, it seems that you need to track and be responsible for ensuring you schedule your appointments and follow ups - not a concierge experience that is watching out and making sure you on track like you would hope. Getting simple bloodwork processed and getting prescription refills should not be frustrated. Several times I have asked for assistance getting refills (of expensive compounded medication that has to be shipped to) by either a front desk attendant or someone on the phone - only to find there is no refill being processed. If you are taking medication you depend on daily, worrying about having in time and running out is significant. There is no paper trail or way to look up your request. It comes down to having to pay a significant expedited shipping fee to get what you need even though there should have been plenty of time. There portal leaves much to be desired - you can't see any of your results in it or the details, your messages are answered very slowly with the portal, financial receipts for services are cryptic at best. The only way to get things done is to spend you valuable time on the phone during business hours and hopefully you will get someone that knows what they are doing. Representatives promise a lot on the phone but the actual help or request after you hang up - does not necessarily occur or there are not notes in the system of what action was supposed to be taken. There is no clear direction to patients on how to easily schedule and cancel appointments listed anywhere. As far as treatments go, it is pretty much up to you - no guidance as to what would be most beneficial or complementary to your health goals. Really was hoping this would be a good solution to improving health but, after over a year of time with Nava its feel like a cheapened experience. Unfortunately, the idea and concept of Nava may be better than its actual practice.

One of the most dishonest companies I have ever seen in my life, I wanted to cancel my membership because there is never space for massages or others and they told me I can't because I have to wait 3 months. They put the second pelleting on me in a very bad way and it was extremely painful (3 weeks). On top of that the front desk treatment is deplorable in Fairfax Location. Untrained and rude people. Horrible experience with these people. Scammers.

I'm disappointed to leave a negative review for this location. The staff at Columbia Center is incredibly friendly and helpful, and I don't want my issue to reflect poorly on them. However, I've had a frustrating experience with the billing practices here. They offer a membership but fail to disclose all the fees until after you've been charged. I've been trying to obtain receipts for charges I wasn't aware of since May, and despite multiple conversations with the billing supervisor, I've only received one out of the seven I need to submit to my FSA. If you're considering this service, be cautious and ask for a receipt every time you leave to ensure you're not being overcharged. Additionally, if you're using insurance, it's a good idea to review your charges with your provider.

Question: Folks who have purchased Semaglutide with this company. I paid a little over one thousand dollars up front then paid to talk to Nutritionists and their Doctors as well as supplements. Was your Semaglutide half full upon receipt or FULL. Mine was 1/2 full and I cant seem to convince these folks I'm not going to be able to finish my program because I will run out. I DO NOT PLAN to pay for more...I've already paid for it.