Nava Health & Vitality CenterReviews of navacenter.com

Jessica is a positive personality and comes up with excellent strategies to help me achieve my goals

The health coach (Sarah) who answered my call was incredibly compassionate, efficient, and helpful; this is the first time in a very long time that I’ve had such a positive experience with NAVA….please, continue to hire and reward individuals like her.

Hope the nurse practitioner was great and scheduling follow up and getting supplements needed were excellent

Some associates are trained well, they ask about referrals and they are knowledgeable. The company tries to provide a missing and an important service. They look at health from a deeper approach but their labs are unnecessary expensive even with the charity they provide .

The customer service and personalized visit

Deja’s is an excellent customer service representative. She was kind, efficient, responsive and appeared very motivated to help me with my prescription issue.

UPDATE: I’m updating from 2 stars to 4 stars. I really appreciate the follow up from Brock. He took 20 minutes to go line by line with me and had researched and already resolved a few of my concerns. I feel pleased with the resolution and I’m glad he reached out! —- My practitioners have been great, but the administrative side has been a really poor experience. I have been going to Nava for 6 months and the admin has really soured my experience. Here are my biggest and most consistent issues: 1. They were not upfront with costs and that certain programs or practitioners require a paid monthly subscriptions and/or are not covered by insurance (even if they normally might be, I.e. some prescriptions) 2. I have had a hard time reaching someone via the 1800 number and have not been called back after leaving multiple messages 3. I have had appointments I did not schedule end up on my calendar with no notice 4. You cannot get your membership discount on supplements you order online, you must place them by phone or in person. It does not state that anywhere I have found 5. When booking back to back appointments, for example acupuncture and an IV, the practitioners recommend acupuncture then IV, but the scheduling team consistently tries to book the appointments in the opposite order than what the practitioners recommend 6. The only phone number is the 1800 number so there is no easy way to call ahead if you are running late for an appointment 7. You cannot schedule or change appointments online, you must call 8. It took 4 days for my pharmacy to receive a prescription and they reached back out with questions and did not hear back from Nava, so they called me and asked me to call them to follow up on a simple question regarding pills vs. tablets. After calling Nava, they said they would call my pharmacy back after another 24-48 hours. I haven’t received my prescription a week after my appointment with my doctor.

Kim was very professional and helped me handle the whole initial process. The Dr was very kind and courteous also.