NaturesoursReviews of naturesours.com

Response from NaturesoursJan 9, 2025

We sincerely apologize for the inconvenience you have experienced with your order. We want to clarify the situation and provide a detailed explanation. Our products are sourced and manufactured in various regions, like the Philippines, the Caribbean, and the Indian Islands. Depending on the season and production schedules, the origin may vary, but we ensure that all products undergo thorough quality checks regardless of their source to guarantee 100% satisfaction. To optimize delivery times, shipments from certain locations are routed through China, as this is often the fastest and most efficient way, with delivery times of 7–8 days guaranteed and verified by us and thousands of customers. Unfortunately, during this year’s peak periods, such as Black Friday, Christmas, and New Year, we had unexpected logistical challenges, particularly with US customs delays. As seen in the tracking updates, many shipments were temporarily held by US Customs, which caused significant disruptions beyond our control. But as shown in the tracking information, the product arrived in the USA after just 6 days, which means our promise and guarantee were fulfilled. If a product gets lost or damaged during shipping, we ensure a 100% replacement at our expense to guarantee your complete satisfaction without question. However, if US Customs stops the shipment due to warehouse overloading, the situation is beyond our control. In such cases, we must wait for additional information to address and resolve the situation in the best possible way. In some cases, such as yours, we are compelled to recall packages and resend them to ensure timely and cost-efficient delivery. While this process can be frustrating, we assure you that we are doing everything possible to address these issues promptly and always find solutions that are acceptable. Also, please know that you can reach out to our support team at any time for assistance. We aim to resolve all inquiries within 24 hours and are committed to providing the best possible service. ( [email protected] ) Thank you for your understanding.

Response from NaturesoursJan 10, 2025

Thank you for raising this concern! Transparency is very important to us. Our extract is carefully crafted using both soursop fruit and leaves to ensure you receive the full range of health benefits. We guarantee the product is 100% pure and free from fillers or additives. If you have specific questions, we’re happy to provide more details!

Response from NaturesoursJan 10, 2025

Hi Nicole, I would like to confirm that you definitely have the correct bottle. We recently underwent a rebranding precisely for this reason, as we’ve been seeing a lot of counterfeits and imitations on platforms like Amazon, eBay, and Meta. Thank you very much for your order!

Response from NaturesoursJan 9, 2025

We sincerely apologize for the situation you’ve experienced and for any inconvenience caused. Let me start by clarifying that this situation does not reflect our company’s standards or practices. We are a verified and certified company with over 100,000 satisfied customers. Please rest assured that we strongly distance ourselves from scam websites or unethical practices. I would also like to express my gratitude for your thoughtful purchase for your friend during such a challenging time. We extend our best wishes to him for strength and health in this difficult period. Regarding your order, I want to explain that during peak times, such as Black Friday and Christmas, US Customs faced significant delays due to overloading. Orders originating from islands often require additional inspections, which caused some shipments, including yours, to get stuck. This delay, as reflected in your tracking information, is unfortunately beyond our control. However, please know that we have taken every possible step to expedite the process at US Customs. We kindly ask you to check your tracking number for the latest updates on your order’s location so you have the most up-to-date information. In terms of customer support, I want to clarify that we do not provide assistance through advertising platforms like Facebook or generally on our social media pages. These channels are not authorized to handle customer inquiries or access sensitive data. If you have any questions or concerns, please reach out to our official support team via [email protected]. Thank you for your understanding and patience.

Response from NaturesoursJan 10, 2025

Thank you for reaching out and sharing your concerns. We deeply regret the inconvenience you’ve experienced and would like to address your questions to provide clarity. We apologize for the delay in your order. Your package, ordered on December 17th, was processed and shipped promptly. However, during the Black Friday, holiday, and New Year peak season, US Customs faced significant delays due to an overwhelming volume of shipments. While your package reached the US within 6 days, it was unfortunately held at customs and later returned due to the backlog, which is beyond our control. To address your concern about the origin, our company is based in the US, and we uphold our commitment to high-quality, natural products. Our products are not manufactured in China. Instead, they are sourced and produced in regions where Soursop grows naturally, such as the Philippines, the Caribbean, and the Indian islands. Shipments may route through China because, when sourced from the Philippines, it is the fastest and most reliable global shipping route. We aim to ensure that all orders are delivered within 4-8 business days, as stated on our website. Unfortunately, during this exceptional period, customs delays disrupted this timeframe for some orders. We truly understand how frustrating this can be and want to assure you that we are working diligently to prevent such occurrences in the future. We also understand your concern about receiving an affiliate email immediately after your purchase. The affiliate program is designed for customers who are interested in promoting our brand after having a positive experience with our products. This email was automatically triggered and not intended to pressure you in any way. Regarding authenticity, all reviews and claims about our products are genuine and provided by real customers who share their feedback. Thank you for your understanding.

Response from NaturesoursJan 9, 2025

We sincerely apologize for the situation you’ve experienced. Let me start by clarifying the situation: Our products are sourced and manufactured in various countries and island nations, depending on the season and production capacity. These include the Philippines, the Caribbean, and Indonesian islands, where the products are naturally grown on certified farms. We want to emphasize that we distance ourselves entirely from any Chinese manufacturing. However, our products are shipped through China as it is the fastest and most efficient shipping route, allowing us to guarantee an 8-day delivery time. Our website is hosted on Shopify, just like many other major brands. This has no impact on the legitimacy of our business. We are truly sorry to hear that you have had negative experiences with similar websites in the past, but we strongly distance ourselves from any fraudulent practices. Your order has been successfully shipped and, according to the tracking code you received, it arrived in the USA within 6 days, which is well within our promised delivery timeframe. Unfortunately, we cannot control delays caused by US Customs, which can sometimes block shipments due to overloading. We understand how frustrating these circumstances can be, but we want to assure you that we have done everything possible to provide you with the best service. In some cases, such as Customs backlogs, packages may be stored in warehouses for an indefinite period, where they are sometimes mishandled or improperly stored. Since our bottles are made of high-quality glass, there is a chance they may break if they are thrown or dropped during handling. If such incidents occur, we are notified, and our team investigates the matter internally. In your case, this appears to have happened. As a company, we take full responsibility for these rare occurrences and guarantee to send you a replacement at no additional cost. It’s also important to note that in these specific cases, we are required to ensure that the package is delivered to you before initiating any refunds or further steps. However, if you do receive the product, you are always welcome to return it to us, and we guarantee an immediate refund within 24 hours. For any further concerns, please contact our customer support team. ( [email protected] ) Thank you for your understanding.

Response from NaturesoursJan 9, 2025

Thank you very much for your feedback. I would like to take this opportunity to clarify a few points. Our company has various departments, including marketing. The brand itself follows a strict set of guidelines and a clear vision under rigorous rules and checks through our growth plan strategy. We also collaborate with well-known creators across different niches through paid partnerships. If you recognize a creator, it’s possible they have partnered with other brands independently of us. However, we want to make it very clear that all our ads feature genuine, verified feedback and are not scripted in a way that might cause confusion or appear fabricated. Everything stated in our ads has been thoroughly researched and can be verified and found online. Regarding the cancer-related results mentioned, there is a lot of information and many articles available online about soursop. It’s important to emphasize that our soursop extract is not a cure for cancer. For any specific health concerns, we strongly encourage consulting your doctor. I will forward your feedback about this article to the relevant department to have it reviewed. Thank you again for bringing this to our attention. As for the lab results, all relevant information can be found on our website. We kindly ask you to take a closer look there for more details. Thank you for your understanding.

Response from NaturesoursJan 9, 2025

Thank you for reaching out with your concerns. We sincerely apologize for any confusion regarding your order and would like to clarify the situation. While our products are sourced and manufactured in regions such as the Philippines, the Caribbean, and the Indian Islands, depending on the production country, like the Philippines, they will be shipped through China. This allows us to ensure the fastest and most efficient delivery process globally, enabling us to guarantee a shipping time of 7–8 days. We understand how this might have caused some concern and want to assure you that our products do not come from Chinese manufacturers. Regarding your request to cancel your order and receive a refund, we are happy to assist you as it falls within our cancellation policy of 24 hours. Otherwise, we are required to send out the product due to payment rules. However, after you receive it, you can send it back to us, and we guarantee a 100% refund. For direct assistance, our support team is available at [email protected], and we are committed to responding within 24 hours. We currently do not offer phone support, but we are always happy to help via email. Thank you for your understanding, and please let us know how you would like to proceed.