I received my soursop today. I realized it had to clear customs and it takes time. Also, I think the company tries to get a couple of orders before sending out. Ive ordered from someone else and she explained its easier to get a bulk order. I don't know how it works yet, but I will be back for results.
Response from NaturesoursJan 24, 2025
Thank you so much for your order. We’re aware that some companies use bulk orders, but that’s not how we operate. The delay was actually due to customs and new regulations regarding imports. Additionally, local carriers in some regions are overwhelmed, which can lead to delays. However, we’re very glad your order arrived safely. Thank you!
RO
Rose
Soursop 1 month and still no delivery.
I purchased a bottle of Soursop drops on 12/29/24 and still haven't received it. The tracking provided shows that the package cleared customs but nothing further. Extremely disappointed.
1/21/25 I'm pleased to say my Soursop arrived today. I appreciate the company's response and their offer to try and resolve. Once I try the product I hope I'll be compelled to revise my rating again.
Response from NaturesoursJan 21, 2025
Thank you for your feedback. I would like to inform you that this is not our standard, and we understand how frustrating this situation must be. However, there are still delivery issues, but they are not on our side. The delays are due to UC customs and local carriers being overwhelmed, which is beyond our control. To compensate, we are offering every affected customer a 40% cashback. Please reach out to our customer support at [email protected], and they will assist you within 24 hours. Thank you very much.
CD
Chance D.
I placed my order on December 16th
I placed my order on December 16th , had to download the SHOP app in order to track it. I came here and read the reviews after the fact and said ok I'll be patient even though it's tracking as if it's coming from somewhere in China it's actually not.
So i check the app today and it's saying the order has been completed. I've just sent off an email to find out what happened. I'll be sure to update this review when we come to a resolution.
Update !
Customer service reached out to me tracked the order and gave me the update. It actually came in the mail today. Cheers!
Response from NaturesoursJan 14, 2025
Thank you for reaching out with your concerns. It seems your order was not placed through our official website but rather through a site impersonating our brand. We want to clarify that we do not offer a shopping app and strongly advise against downloading any such applications. When ordering directly from us, you will receive a universal tracking code that allows you to track your order on any reliable tracking platform. Unfortunately, fraudulent websites often sell counterfeit products, typically shipped from China, which may explain why your tracking information shows activity there. To confirm whether your order is an authentic NatureSours purchase, please contact our customer support team at [email protected]. We are here to help clarify the situation and address any questions or concerns you may have.
BI
Bill
They do not disclose how much soursop…
They do not disclose how much soursop from the fruit there is and they do not disclose how much is from the soursop leaf
Response from NaturesoursJan 10, 2025
Thank you for raising this concern! Transparency is very important to us. Our extract is carefully crafted using both soursop fruit and leaves to ensure you receive the full range of health benefits. We guarantee the product is 100% pure and free from fillers or additives. If you have specific questions, we’re happy to provide more details!
NI
Nicole
Nicole
Nicole
I finally received the order, however the colour of the sticky label is green as opposed to white. It does say naturesours Organic soursop Graviola. Is this original?
Response from NaturesoursJan 10, 2025
Hi Nicole, I would like to confirm that you definitely have the correct bottle. We recently underwent a rebranding precisely for this reason, as we’ve been seeing a lot of counterfeits and imitations on platforms like Amazon, eBay, and Meta. Thank you very much for your order!
WE
Westergreen
Vegetable Glycerine
I have just received the product so review is not yet accurate as have not tasted yet .Delivery,cons etc was good .My concern is that the product is advertised as PURE with no additives,yet it contains vegetable glycerine.
Having received your response that all being natural ,it proves the product is not as pure as advertised.
I then ask as to what the ratio is between purified water,
vegetable glycerine and actual soursop.Such information would be welcome on your web page to allow people to make an informed decision .
Response from NaturesoursJan 10, 2025
Thank you for your feedback and for sharing your concerns, we truly appreciate the opportunity to clarify. First, we’re glad to hear that delivery and the overall process went smoothly. Regarding your concern about the purity of the product, we want to reassure you that while the product contains natural vegetable glycerin and purified water, these components are carefully chosen to maintain the stability, quality, and usability of the soursop extract. The glycerin we use is plant-derived, free of harmful additives, and completely natural, in keeping with our commitment to offering a pure and natural product. The term "pure" in our advertising refers specifically to the integrity of the soursop extract itself, which is 100% natural and free of artificial additives, preservatives, or synthetic substances. The vegetable glycerin and purified water are included as supportive ingredients to ensure that the product remains fresh, effective, and easy to use. Regarding the ratio of these components, the majority of the formula is comprised of the active soursop extract, which is sourced from both the fruit and the leaves. The vegetable glycerin acts as a carrier to preserve the potency of the extract, and purified water helps balance the formulation to ensure its liquid form is suitable for consumption. Thank you for reaching out. Please don’t hesitate to contact us with any further questions!
SC
Sophie C.
I ordered this in November and it…
I ordered this in November and it arrived a little over a month later. Initially I wondered if it was a scam, but it has been safely delivered with the final tracking in this country through the Post Office. I am worried though that if I want more of this product, that I would have to wait this length of time again. Can it be made clearer at the point of order, how long to expect a delivery to take, as this would influence my choice. ( I have seen it for sale on Amazon - who are clearer about their delivery dates - but I don't want to keep shopping with them. )
Response from NaturesoursJan 10, 2025
Thank you very much for your feedback and your valid question. First, I want to address the delivery delays you experienced. During the Elections, Black Friday, Christmas, and New Year period, we faced significant challenges with shipping due to extremely high demand and congestion at shipping facilities and customs. Unfortunately, these circumstances were beyond our control. The good news is that the situation has improved, and all customers are now receiving their packages within the guaranteed 6-8 day timeframe. Secondly, regarding the listings on Amazon, we want to clarify that these are counterfeit products. We are not affiliated with them in any way, and they do not represent our brand or standards. We are actively pursuing legal action to have these removed. To avoid similar issues, we strongly recommend purchasing only from our official website and exercising caution when buying from platforms like Amazon, eBay, or Facebook. Thank you for your feedback.
MT
Mavis T.
I am currently waiting on my order it…
I am currently waiting on my order it says it's in the US now. I didn't realize it was shipping from China. I really hope this is a legit product and it actually gets to me. It would be a shame to trick people who are very concerned about their health and trying to address it i placed my order on December 3rd
Response from NaturesoursJan 10, 2025
Thank you so much for your feedback and for sharing your concerns, we really appreciate the opportunity to explain. First of all, we’re glad to hear that your product has already made it to the USA. That said, we completely understand how frustrating the delay must be. During the holiday season (Black Friday, Christmas, New Year) US customs was overwhelmed with an unusually high volume of shipments. Unfortunately, this caused delays and blocks on certain packages, especially dietary supplements like ours. While this situation was out of our hands, we’re happy to let you know that your product should clear customs soon and will be with you shortly. We also want to assure you that honesty and transparency are incredibly important to us. It’s never our intention to mislead or deceive anyone. At the same time, we want to clarify that our product is not a cure, it’s a dietary supplement designed to support your health naturally. We truly appreciate your patience and understanding as we work through these challenges. If you have any other questions or need further assistance, please don’t hesitate to reach out. Thank you!
