update. Mine finally came last week after over 4 months.
ST
Stella
I ordered 2 bottles from this company…
I ordered 2 bottles from this company on Dec 17th and the product is still showing as being in China. First of all why is this product being shipped from China when it's meant to be a US company? Orders on their website are said to arrive within 4-8 business days. Another concerning thing is that I got an email immediately after my order offering me to be an affiliate - to promote this company and receive cash. They are asking me to support them without ever trying it. I'm worried that much of the claims made by their customers are not authentic given their promised incentives. Something doesn't feel right.
Response from NaturesoursJan 10, 2025
Thank you for reaching out and sharing your concerns. We deeply regret the inconvenience you’ve experienced and would like to address your questions to provide clarity. We apologize for the delay in your order. Your package, ordered on December 17th, was processed and shipped promptly. However, during the Black Friday, holiday, and New Year peak season, US Customs faced significant delays due to an overwhelming volume of shipments. While your package reached the US within 6 days, it was unfortunately held at customs and later returned due to the backlog, which is beyond our control. To address your concern about the origin, our company is based in the US, and we uphold our commitment to high-quality, natural products. Our products are not manufactured in China. Instead, they are sourced and produced in regions where Soursop grows naturally, such as the Philippines, the Caribbean, and the Indian islands. Shipments may route through China because, when sourced from the Philippines, it is the fastest and most reliable global shipping route. We aim to ensure that all orders are delivered within 4-8 business days, as stated on our website. Unfortunately, during this exceptional period, customs delays disrupted this timeframe for some orders. We truly understand how frustrating this can be and want to assure you that we are working diligently to prevent such occurrences in the future. We also understand your concern about receiving an affiliate email immediately after your purchase. The affiliate program is designed for customers who are interested in promoting our brand after having a positive experience with our products. This email was automatically triggered and not intended to pressure you in any way. Regarding authenticity, all reviews and claims about our products are genuine and provided by real customers who share their feedback. Thank you for your understanding.
