NaturesoursReviews of naturesours.com

Response from NaturesoursJan 9, 2025

Thank you very much for your feedback. I would like to take this opportunity to clarify a few points and sincerely apologize for the situation you’ve experienced and any inconvenience caused. First, I’d like to address the shipping challenges we have faced over the past two months. During peak periods such as Black Friday, Christmas, New Year, and even elections, the shipping process has been significantly impacted. Products like dietary supplements originating from islands require additional inspections through special checks. Unfortunately, due to shipping overloading, many of our shipments were delayed or blocked by US Customs. This is reflected in the tracking information provided with your order confirmation. While we understand how frustrating this can be, this situation is beyond our control, and unfortunately, we are unable to resolve it any faster. Next, I’d like to clarify how our email system operates. As a brand, we use two separate email addresses: one for support inquiries and another for general brand communication. The brand email is used to send newsletters, updates, and other informational messages, while the support email is dedicated to assisting with specific issues. If your email was mistakenly mixed up between these systems, we fully acknowledge this as an error on our part and take complete responsibility for it. Finally, regarding your tracking concerns, we kindly ask you to contact our support team. They will be happy to assist you and address any issues related to tracking or your order. Thank you again for bringing this to our attention. We genuinely appreciate your patience and understanding as we work to resolve these issues and improve our processes.

Response from NaturesoursJan 10, 2025

Thank you for your feedback and for sharing your concerns, we truly appreciate the opportunity to clarify. First, we’re glad to hear that delivery and the overall process went smoothly. Regarding your concern about the purity of the product, we want to reassure you that while the product contains natural vegetable glycerin and purified water, these components are carefully chosen to maintain the stability, quality, and usability of the soursop extract. The glycerin we use is plant-derived, free of harmful additives, and completely natural, in keeping with our commitment to offering a pure and natural product. The term "pure" in our advertising refers specifically to the integrity of the soursop extract itself, which is 100% natural and free of artificial additives, preservatives, or synthetic substances. The vegetable glycerin and purified water are included as supportive ingredients to ensure that the product remains fresh, effective, and easy to use. Regarding the ratio of these components, the majority of the formula is comprised of the active soursop extract, which is sourced from both the fruit and the leaves. The vegetable glycerin acts as a carrier to preserve the potency of the extract, and purified water helps balance the formulation to ensure its liquid form is suitable for consumption. Thank you for reaching out. Please don’t hesitate to contact us with any further questions!

Response from NaturesoursJan 10, 2025

Thank you very much for your feedback and your valid question. First, I want to address the delivery delays you experienced. During the Elections, Black Friday, Christmas, and New Year period, we faced significant challenges with shipping due to extremely high demand and congestion at shipping facilities and customs. Unfortunately, these circumstances were beyond our control. The good news is that the situation has improved, and all customers are now receiving their packages within the guaranteed 6-8 day timeframe. Secondly, regarding the listings on Amazon, we want to clarify that these are counterfeit products. We are not affiliated with them in any way, and they do not represent our brand or standards. We are actively pursuing legal action to have these removed. To avoid similar issues, we strongly recommend purchasing only from our official website and exercising caution when buying from platforms like Amazon, eBay, or Facebook. Thank you for your feedback.

Response from NaturesoursJan 9, 2025

We sincerely apologize for the situation. We kindly ask you to check your email inbox, including your spam folder, as we have already informed all customers about the ongoing issues with shipments. Due to overloading at border customs during the holiday season, products originating from islands, such as dietary supplements, require additional inspections, and this department is currently overwhelmed. Unfortunately, this situation is beyond our control. We understand how frustrating this can be, but since the product has already reached the destination country, there is little we can do at this point. Legally, we are required to ensure that the customer receives the product before any further steps can be taken. As a gesture of goodwill, we are offering all affected customers a 40% refund. Please contact our customer support team at [email protected] for assistance with this. Thank you for your understanding, and we truly appreciate your patience.

Response from NaturesoursJan 9, 2025

We sincerely apologize for the situation you’ve experienced and for any inconvenience caused. Unfortunately, some orders are currently being held by US Customs due to overloading in the specific department responsible for inspecting dietary supplements from islands. However, an email with updates has already been sent to all affected customers. Please check all your inbox or junk folder, as it may have been overlooked or filtered. We can guarantee, as shown in the tracking information, that the product has already reached the destination country but is currently blocked at customs. Unfortunately, this is beyond our control, and we can only wait and hope that the situation will be resolved as quickly as possible. Regarding the review, we completely understand that this situation may not leave the best impression for a positive review, but it is entirely your decision, and we fully respect your opinion. Thank you for your understanding.

Response from NaturesoursJan 9, 2025

We are very sorry to hear about your experience. However, we kindly ask you to double-check where you placed your order. We have encountered similar cases in the past where customers were scammed by fraudulent websites impersonating our brand. Please verify the authenticity of the website, and if you have any further questions, do not hesitate to contact our support team at [email protected].

Response from NaturesoursJan 9, 2025

We sincerely apologize for the inconvenience you’ve experienced with your order. Let us take a moment to clarify the situation and provide a detailed explanation. You received a tracking code when you placed your order, which shows that your shipment has already reached the destination country. However, we know there have been significant delays recently due to peak periods like Black Friday, Christmas, New Year, and even elections. US Customs, especially the departments handling products like dietary supplements, have been overwhelmed with the high volume of shipments. Unfortunately, many packages, including yours, were delayed at customs, which is beyond our control. That said, your order did arrive in the destination country within 6 days, which is well within our guaranteed 8-day delivery timeframe. You can verify this in your tracking updates. While customs blockages are frustrating, we assure you that we have done everything possible to ensure a smooth delivery process. To make up for the inconvenience, we are offering all affected customers a 40% refund as a goodwill gesture. Since we are legally required to ship the product and ensure it reaches you, we cannot issue a full refund at this stage. However, if you no longer want the product after receiving it, you are welcome to return it to us, and we will promptly process a refund for the remaining 60%. For faster assistance, feel free to contact our support team at [email protected]. They’ll take care of your request and process your refund within 24 hours. We appreciate your understanding and patience as we work through these challenges and remain committed to delivering the best possible service.

Response from NaturesoursJan 9, 2025

We sincerely apologize for the inconvenience you’ve experienced. Let us take a moment to clarify the situation and provide a detailed explanation. Recently, there have been significant delays due to peak periods such as Black Friday, Christmas, New Year, and even elections. US Customs, particularly the departments responsible for inspecting products like dietary supplements, have been overwhelmed by the high volume of shipments. Unfortunately, this has caused delays for many packages, including yours, which is entirely beyond our control. That being said, your order did arrive in the destination country within 6 days, well within our guaranteed 8-day delivery timeframe. This can be verified in your tracking updates. While customs blockages are understandably frustrating, please rest assured that we have done everything possible to ensure a smooth delivery process. To compensate for the inconvenience, we are offering a 40% refund as a goodwill gesture to all affected customers. Since we are legally obligated to ship the product and ensure it is delivered to you, we cannot issue a full refund at this stage. However, if you no longer wish to keep the product after receiving it, you are welcome to return it, and we will promptly process a refund for the remaining 60%. For faster assistance, please contact our support team at [email protected]. They will handle your request and process the refund within 24 hours. We truly appreciate your understanding and patience as we navigate these challenges and remain committed to providing you with the best possible service.