Latoya P.
Disappointing Experience – Hidden Costs and No Real Customer Service
Here’s an updated version with that point included: I placed an order with Natural Life on 29 May 2026, with an estimated delivery time of 3-7 business days. Well beyond that timeframe, I still hadn’t received my order and had to chase the company myself to find out where my parcel was. Only after following up was I informed that I would need to pay £151.26 in customs charges, on top of the €544.95 I had already spent on dresses. At no point during checkout was it made sufficiently clear that I could be hit with such significant additional costs. To make matters worse, I still have no idea what the quality of the clothing is because I haven’t even received my order yet. I’ve also been been told that because this is an international purchase, I cannot return the items if they don’t fit or meet expectations. Customer service has been equally disappointing. There doesn’t appear to be any way to speak to a real person, only an AI chatbot, which has been unhelpful when trying to resolve my concerns. For an order of this value, I expected proper customer support. This has been an incredibly frustrating and disappointing experience. Poor communication, unexpected customs charges, no meaningful customer service, and a restrictive returns policy have completely ruined what should have been an exciting purchase. I certainly won’t be ordering from Natural Life again and would urge other international customers to think twice and read the terms very carefully before buying. This version is firm and factual, which tends to make reviews more credible and persuasive.

