Natural LifeReviews of naturallife.com

This a scam site. We placed an order, tracked it being shipped until it eventually said it was delivered but never received. Don’t order from here!!!!!!

I used to be a regular customer for them like a looot of orders… I started to refer all my surrounding about their 20% off for them and then when they order I get 20%. Be aware peeps - They just give 15% to my friend and then I wrote to them TWICE, never got any response ; Thank you for your excellent customer service👏. Their referral program is total bs…. We are now out of there and shop somewhere else, spreading the news everywhere on the web and around…

My order never arrived and I sent an email and just received some scam reply. This site is not to be trusted! When things seem to good to be true , they are!!!!! Beware

If I could give zero stars I would. I ordered on 5/9/25. Their tracking says items were delivered. They were not. I have cameras and none of the videos show it was delivered. Their shipping map says it was delivered on 6/4/25. The map shows it was delivered about two miles away. No one has seen the package. Buyer Beware!!

It's so bad there are no words to do it justice. All I can say is "Buyer Beware."

The clothing and products are great quality and adorable! I’ve purchased SO many things from Natural Life. Anytime I’ve had a question or an issue (maybe only 2 issues despite multiple orders over 3 years), customer service has responded quickly and gone out of their way to be helpful. I once ordered a tumbler and promptly broke the lid (totally my fault). I reached out and they sent me a whole new tumbler. I can’t say enough good things about this company. I’m disappointed to see there are negative reviews because it does not gel with my experience whatsoever. Sometime last year they announced via social media that another company was impersonating them and I have to believe the negative reviews are related to that. I order through their app and all of the packages ship from Jacksonville (not China) and arrive in about a week. I get so many compliments on their products and recommend them almost daily!

Horrible experience. Wasted an hour of my life I can't get back. Almost went with used websites that sell the same items for a discount. Firstly, the website did not recognize me even though I ordered once before. Had to go through the whole rigmarole to reset up an account and activate my account. Took SEVERAL times to add a password before it realized I ADDED A PASSWORD! After clicking on the activate email it THEN recognized me. In fact, I tried several times to have it send me both a text and email resetting my password. NO MESSAGE EVER CAME THROUGH and yet I was clearly in their system. Then I spent an extraordinary amount of time trying to get Apple Pay to work. Didn't work on their website on my laptop (HATE IT WHEN COMPANIES DON'T ALLOW THAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!), then tried to go on my phone and it STILL would not allow APPLE PAY even though for a split second it showed it as an option. Googled it several times and it said Natural Life does accept APPLE PAY. THEN waste a lot of time trying to download the app. THEN had to add my address/shipping address several times before it "stuck", THEN had to try several times again and again to try to use APPLE PAY to get my order to go through. It finally did on the last and about tenth time. All the while got an incredibly insulting text message telling me I needed to finish my order. Unbelievable. You have one of the worse ordering websites I've ever seen and you have the audacity to send me a text message telling me to not leave anything behind in my cart and pay YOU money when I've been trying to for a long time? Horrible. Then it gave me the option to text customer service and of course I did (before it FINALLY went through) and got a pre-written message saying they contacted customer service and would get back to me. Yeah right. This company clearly does not spend ANY MONEY on anything that really counts such as 1) recognizing previous buyers when they return 2) setting up good "forgot password" software 3) Letting people use APPLE PAY on the website either via laptop or phone 4) allowing customers to use APPLE PAY when they do bother to download the clearly junky app and try repeatedly to pay. How absolutely horrendous and awful this experience was. Wish I would've spent more time searching used websites for the two insulated bags I wanted. By some miracle the 15% coupon worked. About the only thing that did. Natural Life has been in business long enough and made enough money (based on the number of reviews listed) to be able to spend money on good software and a good customer service buying experience. Businesses lose billions of dollars a year in the US on poor customer service and in fact waste a lot of their own money paying customer service people to deal with all of the problems the company creates!!!!! Riduclous and I've lost all respect for this company. The worst part? They don't care, will never reply to my complaint and will ABSOLUTELY never change. Go elsewhere if you can. AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! P.S. I was shocked to see an approval rating of only 2.6 on this Trustpilot website. Clearly I am not alone in my bad experience and briefly saw there are a lot of issues people are having with quality too. Ugh! Who are these owners? Do they know anything about running a business after all this time? On the rare chance Natural Life does respond, if you offer a discount for a future order I will scream.

I used to trust and love Natural Life clothing. I only buy rayon and bamboo fabrics. That was how I found them. I have 3 of their rayon dresses. I have their rayon pants. And ordered more. Unfortunately not only have the recent items not been rayon but a KNIT. But the size was insanely large. It was just cheap and horrible. Instead of treating me like a respected repeat customer. They automatically charged me almost 8 dollars to return. I know how much commercial shipping costs and that's double what they pay. And the mistake is theirs. They've lost a loyal customer. Order # 36713244