Native UnionReviews of nativeunion.com

Product was slightly defective but warranty process worked as expected. They were prompt in replying and providing a replacement.

The worst customer service I have ever experienced. Deliberately difficult returns process. Items do not work as described and are not fit for purpose. Shocking.

I’m very unhappy with customer service, request to return their product as brand new, took them several weeks to send me the authorization to return but the address in Hong Kong not USA will cost a lot to send probably have to keep

Jeg modtog et iPhone cover der var for lille. Jeg ville derfor returnere det, men fik at vide, at jeg selv skulle betale for returfragten til HONG KONG!!. Det ville derfor blive dyrere at returnere coveret end bare smide det ud.

STAY AWAY. Appalling product and terrible l customer service. Product does not work. how they are selling products via apple i have no idea. I ordered directly to find it does not charger my apple watch or AirPods.

This is a dishonest company with appealing marketing, but terrible products. I'm still in the process of a return. I sent an email that went unanswered for 8 days. I followed up every day, still with no answer. On the 8th day I went on their live chat and someone told me I would be getting an answer to my email within the hour. Cool. The answer said they want me to return the cables I bought for further inspection, and to await more instructions to follow within 24 hours. It's now 20 hours later and I'm 99.99% confident I'm not going to be hearing anything in the next 4 hours. Their live chat is now offline at 3pm PST On a Friday (even though it was online this same time Thursday). Their phone line says no one is available and tells me to leave a message. And their emails do not get responses without a follow-up via one of the two methods I just mentioned. Don't waste your money on this disgusting company with absolutely abismal customer service.

I ordered a smart hub. Within literally 2 mins of placing the order I realised that, despite it being their UK website, the smart hub is only fit for US/Canada re: power. I contacted Native Union straight away. They have refused to cancel the order and, because I'm trying to return b/c not fit for purpose, I will have to pay the shipping. Not only that, I may have to ship it back to the US or..lord above HONG KONG. The cost of shipping the return alone would be as much as the original purchase. I also purchased some additional goods from them, and only trying to cancel one item, it's not as if they're not going to get quite a sum from me anyway. It's been a very disappointing experience. At least if I gone via Amazon I wouldn't have been stung like this. What's the point of buying directly so that the makers can benefit directly without having to pay Amazon a cut when they act like that. Stupid short sighted business practice. Late March 2021: So below is Native Unions Response MONTHS after the event below. I had contacted NativeUnion within 3 mins of placing the order...so their 'justification that "we shipped out immediately and couldn't change" is nonsense. Equally, multiple companies say 'within x' hours' you can cancel...apparently the 'tech savvy' Native Union can't seem to master basic ordering processes. Equally, a 'tech savvy' company with a UK website selling to UK customers are unable to understand the concept of plugs. You couldn't make it up. " Reply from Native Union 4 days ago Dear Caroline, Thank you for your review. We apologize for any inconvenience caused. Our systems are linked real time with the warehouse and hence once the orders are placed it immediately ships out and hence we could not cater to your request to cancel your order on time. We understand the order was placed under web ID [web id]. We have emailed you already for further action. Please feel free to reply back to us directly on [native union support email] you need any further assistance. Thank you Regards, Native Union Support Team"

KØB ALDRIG FRA NATIVE UNION - DET ER FUP -RENT FUP. DE VIL IKKE TAGE VAREN RETUR. - Jeg har købt 2 opladere som ikke vil oplade en IPhone til end 50% Super ringe kundeservice. SIGER JEG SELV SKAL SENDE TIL HONG KONG, OG BETALE SELV! - Varen kom ikke fra Hong Kong. Jeg er forfærdet Jeg har aldrig oplevede noget lignede. NEVER BUY FROM NATIVE UNION NEVER BUY FROM NATIVE UNION - IT'S A SCAM!!!. THEY WILL NOT LET ME RETURN MY PURCHASE I have bought 2 chargers that will not charge an IPhone to more than 50% HORRIBLE customer service. THEY SAY I MUST RETURN ITEMS TO HONG KONG, AND PAY MYSELF! - The item did not come from Hong Kong. I'm horrified I have never experienced anything like it.