NateraReviews of natera.com

Rep was on top of getting sampling materials to me and back to their lab. Process worked smoothly.

Jaimie was awesome and so easy to work with. She went above any expectations I would have had.

Jamie Olhman was great as nurse who took blood sample. Very professional.

The nurse / phlebotomist was very professional & proficient that came to my home to perform my blood test.

It was helpful that you sent someone to draw the blood rather than having me go to a lab. Your representative was very kind and professional. The experience was pleasant.

I have never experienced more incompetence within a billing department than with Natera. The wrong insurance was billed from the start and I called upwards 4X in attempt to update with the correct insurance. It was never billed appropriately and I finally lost faith that it would be. I'm now paying out of pocket just to be done with this company, as at this point I have wasted upwards 8 hours of time that I will never get back.

The Ladies that were in customer service was excellent and my person that drew my blood was extremly professional

Very smooth, very easy, high communication experience. My physician ordered a specific panel. They contacted me before sending the collection kit, and said "your provider" has ordered a Natera test for you, which left me wondering which provider that was, and whether I was the right patient. A click of the link clarified what kind of work they do and which physician had placed the order. I filled their questionnaire online. They contacted me to be sure I had received it, and the instructions were clear and complete. They offered help to arrange pickup (I didn't need it) and texted me when they had received the sample. Trustpilot will mark this as an unprompted review, whatever that is, but Natera did send me the link to the review page.