NateraReviews of natera.com

Helpful. Caring. And effective

Absolute scammers. billed and claimed on my insurance and billed me again. Offers me discount if I pay quickly.

Natera came and took my blood - results took quite a while to process IMO. Then my carrier test came back as “No results. Wrong tube used.” That should have been raised to me ASAP. Why was the wrong tube used? Will not use Natera again.

Billing is absolutely awful. We have paid and sent payment confirmations, been on the phone at least 3 times with billing specialist (who are all ridiculously hard to understand) and we continue to get threats of being sent to collections. After each time we call to follow up we send along our payment confirmation and are told this is going to be forwarded to appropriate department for investigation and they will follow up with any updates or actions. We have never heard back from anyone. this has been going on for over 3 months now and we got another threat that we are going to be sent to collections.

Billing department is a disaster! Took 5 months to bill. When finally got the bill they never billed insurance. Informed them and by the time they billed insurance it was past the time insurance could be billed. Had to pay out of pocket because they don't have their stuff in order.

Jaimie, was super helpful and accommodating. I didn’t realize that the Natera test had this type of concierge service. It was a nice surprise.

Worst place to deal with. I was advised by my doctor to get the test done and was told they will contact my insurance to see how much amount was covered through my insurance. When I called them regarding the same the person picked up a call and after asking 15 questions put me in a long wait without informing anything. And kept on keeping the call on hold for more then 15 minutes.

I would like to said thank you to Yoenna Smith the phlebotomist in Austin Texas for her excelent and great services. Thanks to her to take all her time to explain me all the process I really aprecciate all her hard work.