NateraReviews of natera.com

Never answer the phone. Impossible to leave a voice mail. Why would I trust ANY of their test results.

Horrible experience. I was told it would cost 200 for all of my wife’s test and then a year later we get a bill for 1k. They tripled the cost with no reason. Then I try to get customer support and got zero help. The call dropped multiple times and the customer support agent never called me back. I had to keep going through the same process of providing my case number and all of my information. This business is a scam.

My provider indicated this was an in network test. Then, after the service was rendered Natera attempted to bill them for over $10,000. This was deemed to have a patient responsibility of $0 because we were told this was an in network procedure and because our provider never indicated we would be responsible for a charge. However, almost two years later, my wife and I received a bill for $650, which is almost certainly a violation of the surprise medical bill law in New York state. However, faced with no way to get in touch with the provider who ordered the test and an a total unwillingness of Natera to recognize this, I have had no choice but to find a way to pay this to avoid the bill being sent to collections. After a series of many long negotiations we were able to reduce this payment by several hundred dollars, however, I still feel strongly that was a violation of the law. In short - this is a predatory company, whose services are most likely not fully or even partially covered by insurance even if that is what they indicate, and they will not cease to harass you for payment. I cannot recommend strongly enough that if you're considering using their services that you reconsider and find another option.

DO NOT USE IF YOU CAN Natera was recommended by my doctor and it has been the worst experience! My embryos were sent for PGT testing which should only take 2 weeks , on the 3rd week after i called was told i had to pay for shipping cost before the testing. This was information they should have sent from day 1! Had to wait for an invoice which took another week to get to me. After paying i still had to worst another 2 weeks! They are the worst! STAY AWAY FROM THEM! They deserve 0 Stars.

They are a scam. I paid what was left over from insurance then they sent me a bill for over $1,000.

This comany has been contacting me asking for money but will not even explain what they are asking for money for - I can only assume it is some sort of scam. When I ask them what the payment is for they try to get me to give them all sorts of sensitve infromation

This company is a SCAM. BEWARE! I would give it zero stars if I could. This company partners with doctors offices and tells them to tell patients that the testing will be covered by insurance. I fell for this scam and received a $1,000 bill. They charged my insurance and then billed me for out of pocket, when I was explicitly told that this test is fully covered by my insurance. Don't fall for this SCAM and it's not worth being stuck with a $1,000 bill. I only said yes to doing this test because the doctor's office told me it was free for the patient.