NateraReviews of natera.com

These four stars are for my experience with customer service only. Withholding a star to see how the rest of the service goes (results & billing). Jaimie, Senior Patient Coordinator, was in constant email contact with me. There was a slight mix-up on the test sent (dr’s office ordered wrong one) which Jaimie immediately corrected. She answered all my questions clearly and promptly. Directions on the kit were clear. Kit with sample was returned and received by Natera in good time. So far so good!

The overall experience was good from the beginning to the end!

No issues things were explained well to me

Quick. Courteous service

Porque dan una buena atención alos pacientes

They way we communicated, except when you missed our appointment. I had to call to find out you wouldn't make it because of a mix up. Other than that I have no complaints, the tech that took the sample was very good.

The process of receiving and returning the Natera test kit was nearly seamless. I was contacted via text message on day one regarding my Doctor’s order for the exam. On day two I was contacted by a customer service representative from Natera explaining the procedure to me step-by-step. The next day I received the kit and sent it back per the instructions . 2 days later I was updated that it was received by Natera. The only issue that I did encounter was an issue with the labeling. I was unsure to if the pre-filled in label or the one that I was to fill in completely, was the one to go on the specimen tubule. That could’ve been partially my fault because I removed everything from the box and bag and got it mixed up. So it may help the process to clarify a bit better which one goes where, in case one is like me and takes everything out and gets it mixed it up. 4.75 ⭐️ ‘s