NateraReviews of natera.com

I used Natera pre-natal carrier screening. While I do value their tests and I believe they are useful, the billing and customer service is terrible. First, they send you emails saying the insurance may not cover the test and they offer you a 'Self-Pay' price with a timeline attached to it. I spent hours on the phone with them trying to figure out what all of this means and still could not get a straight answer. I also could not understand what the customer agents were saying - likely they were answering from India or another country. They also gave me the wrong CPT code for the test. Finally I called my insurance and they told me that everything should be going through them, and I shouldn't be getting any emails from them. So I find it really troublesome that they send you these emails and they don't know anything about it.

Honestly their wishy washy wait times cause more anxiety than anything else. They don’t test samples in the order they arrive they just do whatever they want. Some people get their results in 3 days some in 13 some in 23 and there’s apparently no rhyme or reason to it. When you call customer service they’re nice enough but it doesn’t get rushed if they know you’ve been waiting a long time or you’re high risk. Half the time they’ll tell you 5-7 days but the other half 7-10 or 2 weeks. I won’t be using natera again.

The blood draw and testing process is fast and easy. However Natera tell doctors that if insurance doesn’t cover the cost of the testing then the patient can pay a lower self-pay cost. However what they don’t tell you is that you don’t always know if insurance will cover it so if the run it through insurance and it gets denied then you’re on the hook for paying the entire cost. The only way of getting that lower self-pay amount is to request that your insurance not get billed at all. I wish I had read the Reddit posts on this company before I agreed to the testing so I could have saved thousands of dollars.

Natera came and took my blood - results took quite a while to process IMO. Then my carrier test came back as “No results. Wrong tube used.” That should have been raised to me ASAP. Why was the wrong tube used? Will not use Natera again.

If you don't have fertility insurance, make sure your provider orders your Natera test at the contracted cash rate. Most providers will submit your primary insurance information and if you don't have fertility insurance, you'll get a bill at the insurance rate which is typically 3x+ higher than the contracted cash rate

My first home appointment the technician never showed up or called. I have to call customer service to have it re scheduled.