NateraReviews of natera.com

Great communication from Jaime.

Jaimie was professional, personable, and timely with their communications throughout my testing experience.

Found them to be on top of their game. See a am a procrastinator, and a good one.They were not pushy but caring about getting this done,so it's done , and they were very informative about proper text taking shipping recieving etc . So Thank you all!!

No issues things were explained well to me

Absolutely the worst company to depend on with cancer .. they will not return calls, they don't have a phlebotomist thats even remotely decent in the NC area the booking coordinator is just as bad, no returned text, no new schedule to have blood drawn. These people play with your lives just for a dollar

I was told by Natera that a prior authorization from my provider was required before they could issue a refund for an overpaid bill. Weeks later, I received the refund — without any prior authorization ever being processed. When I asked why, no one at Natera could explain what happened or give me a straight answer. It took over a month just to resolve this single refund, and I am still waiting on another overpayment to be addressed. The entire experience highlights Natera’s incompetence, lack of transparency, and deceptive billing practices. Customer service has been unhelpful and slow at every step. Avoid this company if you can. Ask your provider to use a different lab to save yourself the time, frustration, and headaches.

Very nice and helpful

The staff fallowed up with both text and phone calls to ensure everything was understood.