NateraReviews of natera.com

My husband and I used Natera for preconception testing while planning to start a family because it was the laboratory our healthcare provider used. He unexpectedly died on August 1, 2025, shortly after our marriage. For approximately a year, I have repeatedly notified Natera of his death. Despite at least six documented telephone calls and four submissions of his death certificate, the bills continued, most recently escalating to an internal collections notice. After mailing his death certificate twice as instructed, I pushed for an alternative to sending additional physical copies that I had to pay for. I was finally given an email address. My email clearly identified him, identified me as his surviving spouse, attached his death certificate, and explained the emotional distress these notices were causing. Their response instructed me to have my husband email them to authorize me to communicate on his behalf. This was in direct response to notification of his death, with his death certificate attached. When I objected and requested supervisor review, the same representative again requested the certificate and information already supplied. I submitted the certificate a fourth time, along with all information available to me. I again explained that their own representatives had refused to provide additional account information because he had not designated me as an authorized representative. We were not yet legally married when the testing occurred. Natera has now acknowledged receipt and said it will forward the case, but I still have no confirmed resolution, timeframe, or assurance that billing and collection notices have been suspended. These bills concern the family we were planning before my husband died. Repeatedly having to explain his death and resubmit his certificate has compounded my distress, which I have communicated to Natera multiple times. I now worry about what notice will arrive next and unexpectedly bring that reminder back to the forefront, despite repeatedly following their instructions. This handling would be unacceptable under any circumstances. Subjecting a grieving widow to repeated requests for her husband’s death certificate—and instructions to obtain his authorization—is particularly insensitive and harmful. Condolences in a follow-up email do not replace reading the correspondence and taking action. As a Natera patient myself, I have lost confidence in this company. For any future testing requiring an outside laboratory, I will request an alternative and seek providers willing to accommodate that request. If this matter is appropriately resolved, I will add an update. However, that will not erase what has already occurred or change my rating.

Customer service is awful. They continue sending bills when I have been approved for financial assistance and will not apply it to the bill. Their chat is incompetent and their email responses are just as bad.

This is the first time I have ever written a review on Trustpilot but I had to warn other customers. Doctor told me the max I would have to pay out of pocket for my test was $300… well, months later I got a bill over 4x that price. Customer service was far from helpful on the phone. Started doing my research on the company, turns out many people are left with completely unexpected bills from this company. Make sure you do your research before using. Seriously so disappointed a healthcare company is actively taking advantage of its customers

If I could give this company zero stars, I would. First of all, my account said "no active tests" for 4 days after I had received an email, saying they received my sample. I contacted customer service where they claimed my name was misspelled on the blood sample. They fixed it, and then my results came into view and said "results ready on 7/22/2026, I clicked it because that was the only thing available on my profile and the result date lined up with the actual day's date. I read it and was thrilled with the results, until I looked at the collection date on the document and found that the document was from my late son from October 2025. Why it said results ready to view today as a new test is insane. Then they told me they put the wrong document my account as an active test, and then added my current test on my profile which isn't going to be ready for another week. This is absolutely sloppy, negligent work. I will never recommend this company to anyone, in fact I will talk poorly about it to my doctor's office and anyone else who considers using it.

My genetic testing was performed back in January of 2026. I paid my bill in February. I am due in 3 days and I’m just now getting another bill from Natera. Without discounts the total bills would have been $1,200. Nobody should have to deal with this bill 7 months after it was performed. Customer service said they were trying to appeal it with my insurance but never communicated anything with me. Pregnant women should not have this absurd bill pop up right before giving birth!

I was approved for Natera's financial assistance program, but my online account has never been updated to reflect the approval. I have contacted customer service multiple times, and every single time I was told, "We'll fix it." Weeks later, nothing has changed. The financial assistance itself was approved, but the complete lack of follow-through and poor communication have been extremely frustrating. Patients should not have to repeatedly chase customer service to have their accounts updated correctly. I hope Natera improves its customer support and follows through on the commitments it makes to patients.

My wife and I had done their Panorama NIPT testing because we were told they are the best. Then we get our test results back and it stated they did not get enough of what they needed, so we had to do it again. We knew test results would cut us close to the gender reveal so we ordered what we needed for both genders. Today 6/24/26 we got the same notification. Called our OBGYN they thought it was super strange that they didn't get enough even though my wife was over 12 weeks pregnant when getting the test done the second time (earliest they can do it is 10 weeks mind you). So they started referring us to high risk thinking the baby was lacking something and wanted a specialist opinion. 8 hours later we get a call from our OBGYN stating that Natera changed the way they do testing the last few weeks so they can't do the test anymore we have to do the test for a THIRD time due to NATERA sending out available test kits and accepting them still but not being able to actually test the kits and making god knows how many people in my area atleast re-do them. On top of all of this my wife is terrified of needles and we had to cancel the gender reveal party and not everything is refundable and will last until we can reschedule for out of town family. So NATERA hopefully 3rd time is the charm

I took my Natera test several months ago. My doctor and a Natera patient representative said that this test would only be $250 dollars if I choose not to use my insurance. When I finally received the bill, it was $795. They ran it through my Blue Cross. I had to ask them to fix the bill, which took over a week. Finally, I received the correct bill and was waiting for my paycheck. A few days later, I receive another bill for $795 saying that the $250 was if I paid "early." I called them and got them to fix it. I paid the $250 the day I got the bill. I am still receiving bills now for $546 and having to go back and forth with reps to fix this. To my knowledge, the test was accurate. However, I would never choose to do this again knowing that they are taking advantage of vulnerable populations by wearing them down to take their hard earned money. If you take this test, just know that you are in for a fight with your bill.