NAPA AUTO PARTSReviews of napaonline.com

I don't usualy take the time for reviews because any good business I deal with will normally innthe top ranking and no one is full proof of a small mistake occasionnaly. But this time since Napa has taken over Benson auto Part, the service is problematique in all aspect. I am not given the proper volume discount that I deserve and sometimes no discount at all. The parts I purchases are always the same type, I have a fleet of 30 Ford E-450, and always buy the same parts, but for reason à simple oil filter can go from 6$ to 20$... When I speak to the representaive, all I get are promisses of fixing things, but I think he has no power over the store do what ever they want, including extra delivery charges without any notice. Accounting departement takes for ever to follow-up too. I hope this review brings them back on the right pat, because at 10k$ a month it want be hard to change suplier.

Very disappointing experience. I was quoted a VAT-inclusive price over the phone for an Airflow sensor, but on arrival I was told the price was higher. The staff member who gave the quote was initially said to be unavailable, but I later saw him sitting behind the desk; he admitted the mistake, yet the final price was still higher. I spent 10–15 minutes going back and forth with customer service and was then left waiting while he attended to someone else. Poor communication and confusing service—this is my second disappointing experience with this store

Bought motorbike battery on ebay and it failed after 3 months. 1 month after the deadline to give an ebay review. Contacted them directly and provided amp and voltage readings they asked for then they blocked my messages and don't respond. Subsequently realised I paid double the price for the battery. Complete rip off AVOID

As a cash only customer of NAPA (formerly Dorset Auto Spares) for several years I decided to place a single order to the value of over £1,000 with my local East Devon branch, many parts were required, 99% were correct however one important item was wrongly ordered by NAPA, and a further two items ordered separately were faulty, the branch mangers attitude was far from apologetic, and I feel a great sense of him falling below the standards NAPA expect of a team leader in terms of customer relations and competency!

I order some small clips for door handle for my vehicle. When I submitted the order on the NAPA website it never mention that it was taking 3-4 days to get deliver to the store. It actually said to pick up the next day. I found out that delivery was a few days from store. Ok, no problem. The day of delivery, I called the store to see if clips were delivered. The Store associate answered and straight off the bat, no greeting what so ever. Ask if it was delivered. He ask me If I received an email that they were ready for pickup. I said no, and with an attitude what was my order #. I said I didn't know, and more of his attitude, well you should've known that # if I order online. I can't believe it. This the the 2nd time in this store I get an attitude from the store rep. Where is the good customer service with respect to their customers. I told my self that I won't buy from this store ever again. I don't know what it is their problem but their in the wrong business working there as a customer service. I'm sorry but I notice the his attitude by their tone of voice and sarcastic. Disappointing!

The Waldorf location is where I went. The gentleman named Damien help my mom and I. He gave the best customer service there was. And we also received a hat from Napa

Visited the La Pine store on Highway 97 today July 21, 2026. This has been the 3rd time I've looked online for NAPA and it showed the desired part could be ordered online and picked up in 30 minutes. I, again, made a 20 mile roundtrip from Lazy River South and requested the cheapest NAPA air filter for my 1998.5 Dodge RAM 2500 Cummins 5.9L 24 Valve. The NAPA online indicated it could be purchased for $25.89. However, the older gentleman sitting on his stool at the parts station closest to the door indicated that the only available NAPA air filter for the vehicle was a NAPA Gold Engine Air Filter for considerably more. I requested the cheaper one and he claimed they didn't have it. Either he was lying of NAPA online was lying. Regardless, I left the store, drove the 10 miles home and order a Bosch Air Filter 5558WS for $14.38, which I'll get tomorrow. I may be somewhat slow but I'm learning. NAPA countermen are good teachers. They're teaching me not to waste my time and money to go through their NAPA store. Instead, go through Amazon and get the product cheaper in a day and save my time and money.

Appalling service at Newport IoW branch – Zero help, zero response to formal complaint. I am writing this public review after NAPA completely ignored my formal email complaint sent two weeks ago.I ordered a leisure battery from Tayna for collection at the NAPA Auto Centres Newport branch (Isle of Wight). Despite receiving a collection email, the counter staff refused to release it without a 4-digit code that did not exist in my email. Staff offered no help, forced me to leave the store to find mobile signal/WiFi at a nearby shop even though it was one of those 30 degree days , and made me wait while finishing personal phone calls. When I returned, the branch manager, Sue, was obstructive and dismissive. She blamed Tayna for the system error. Even after Sue spoke directly to Tayna on the phone—and Tayna expressly authorised her to release the battery to me with my ID—Sue flatly refused to give it to me.I was forced to cancel my order on the spot due to pure incompetence and unhelpful staff. I wasted over an hour in-store plus an hour of travel time. This experience directly violates the Consumer Rights Act 2015 regarding service performed with reasonable care and skill. NAPA's head office has completely ignored my request for an explanation and an apology. Absolutely terrible customer service.