Namco PoolsReviews of namcopool.com

They had what I needed, and were open until 5:00 pm.

I was able to purchase all the items back in September for Closing our pool for the Season. The Salesperson was extremely, Kind Helpful and knowledgeable in what we needed to achieve this goal! Thank you for your customer service!

Only complaint, it is difficult to find a salesperson to assist you.

one of my favorite sources of product always helpful

Sales associate was excellent in helping me order the proper pillows for my Jacuzzi spa. Great customer service!

After careful consideration and recommendations from friends, we entrusted Namco with our pool purchase and installation. It was supposed to be an exciting and happy time, but it turned into a colossal cluster and disappointment. The frustration was paramount. The sales process itself was smooth and easy. We received timely information and effective communication. That is where the positive experience ended. The primary person we dealt with was clearly overwhelmed, disorganized and didn’t have the tools she needed to execute the timely delivery of the pool and it’s tools. We knew this because she told us, on many occasions, through tears. And there was lots of crying- on her part. It became clear there was discord between the installer and Namco. It took several phone calls and emails from Namco who had issues with the contract with the installer. The installer confided in us that he had issues with Namco corporate. However it was clear he had a great relationship with the sales woman in Westbrook. So much in fact that when I had expressed dissatisfaction in the process, the installer called and reprimanded me by saying she was “stressed” and I had made her cry. And “NOT call her!” Having been in the service industry for many years, I was nothing but polite and professional. I simply answered her question by saying I was disappointed. Having the installer call me to tell me -the paying customer- to handle her with kid gloves was infuriating! We didn’t just pay THOUSANDS of dollars to manage someone’s feelings. However, knowing that we had to rely on them for the pool our children were anxiously awaiting, we did our best to not communicate at all with her. Which is ridiculous and caused me many trips to the store because she couldn’t order parts accurately. A month after the installation, we noticed the liner slip under the skimmer. The liner could be replaced, FOC, but we had to CUT the section and send as proof. So the liner company wanted us to DRAIN our pool (which they wouldn’t reimburse us for per the agreement) instead of just sending a new liner. Insane! This is probably the worst vendor experience we’ve ever encountered. We will NEVER use Namco again nor would be recommend them.

I've been buying pool products from Namco since 1990 when I bought an Esther Williams pool that we still use today. I've always had good luck with your products.

Spent a lot of money on a pool. Once they had my money they had no interest in helping me with any issues. Even going to the store I had to search for someone to help me get what I was looking for.