Namco PoolsReviews of namcopool.com

There was some confusion in regards to our pool order and when we called a few times we could not reach anyone but it all worked out

People at Namco are very helpful. I asked questions on filters and pool supplies

The patio set we purchased had a defect in it. We also purchased a pool from them and many items were missing, the installation crew subcontracted from them did a poor job leaving the floor of the pool with jagged rocks under the liner, and the pool ladder is defective. The only positive experience we have had with Namco is the people on the sales floor who have been helpful.

Staff at the Southington store were very knowledgeable and friendly....

Conveniently located in Southington, CT. Always have good prices for my pool needs.

Usually out of what I'm looking for. (typically parts, PH Increase, Clarifier Concentrate. Why is this not on the shelf?) Help is almost non-existent. I have to search for someone just to check out. Best options are for pool covers and chlorine. Otherwise, I just go to my local Mom and Pop. I pay a little more, but they have what I want, and it saves me the gas of driving to Namco to find out they're out of what I need.

Excellent products, excellent service! We do miss the store in Waterford CT though!

It seems like they hire inexperienced people in their late teens/ early twenties that don’t have much knowledge of products. As a new pool owner, I rely on the knowledge of the Namco staff. They only positive experiences I have had is when dealing. With a manager. They seem to be the only knowledgeable staff.