MyzoneReviews of myzone.org

I ordered and received the myzone in December 2023. It stopped working after 6 weeks and did not hold charge. I contact customer support on 4 separate occasions as well as on instagram and have never heard back 6 mths later. I left a review of the app on playstore and no response. I saw myzone have responded to some of these complaints so I thought I'd have some luck with response here. Because after 6 weeks of use, 5 mths of no use, 4 attempts at contact, 1 insta message and now 2 reviews, I am thoroughly pissed off with the service. I enjoyed the tracker for the short time I had it. That's why I was hoping I would be sent a replacement, but I think the fact I asked for that meant my complaint went onto the bin.

Myzone switch may work well when first new and people write great reviews. However, it stopped working after two years and as it was out of warranty, Myzone shrugged their shoulders and said 'too bad' (in their own words). It is definitely not worth the cost as you may not be one of the lucky ones and find you have a white elephant after only a few years and are seriously out of pocket.

Received 3 of these from my local gym over the past week purchased it over 9 days ago still yet to use. All faulty batteries never held charge all 3 of them. So it’s cost me £89.99 to look at other people work out and get no benefits from my money. Still got no device and still £90 out of pocket. Supplied from Everlast gym Oldham branch maybe you should look into you devices before misleading the customers with faulty gimmicks advertising a product that doesn’t met the demands is fraud ?

Dreadful fitness tracker. Firstly the help files all relate to an old version of the app so when you set it up nothing looks like it does in the instructions, secondly when you wear it, I couldn’t see any live workout trackers. Ease of use 1/10, website use 1/10. Apple Watch and the associated Fitness app is miles better, waste of £60 utter tosh.

Shocking customer support. Very inaccurate heart rate monitors with many clients monitors having same issues. Multiple requests sent to support without any responses.

We wrote them on Feb 19th, finally got a response back from Abbie (weeks later) and she asked us to confirm shipping address but then never wrote back or sent the replacement. Then we wrote to myzone again and Gie responded, asking us to do all these tests. We completed the test and the item still doesn't hold a charge and now no response from Gie. I agree that they are trying not to cover replacements. DO NOT BUY THIS PRODUCT!!!! NO CUSTOMER SERVICE AT ALL. UPDATE: we responded to the email address that that myzone left in the response to our review. We sent a copy of all communication to them that we had with Abbie and Gie. They talked about what each individual should have done and how they plan to use this to train customer service. We received the replacement within days of writing the review. Appreciate the help in getting the replacement.

Second Review (see initial review below) As suggested I emailed Myzone on the 'listening' email address noted within their response my previous post (sorry but Trust Pilot do not allow email addresses to be used in reviews) with my additional feedback but I never received any response. DREADFUL Customer Services.

I have had my MZ Switch for almost a year and have had nothing but trouble with not connecting or connecting and then dropping out. Have done all troubleshooting including ensuring device is fully charged and even bought 2 extra belts to try. No response to support ticket lodged through bot after 7 days. I replaced an earlier model as it had the same issues but it seems all their products have the same problems. I think they are waiting out warranty period before responding. Referring issue to Australian Fair Trading.