MyzoneReviews of myzone.org

This system sounds great but TOTALLY does not work. It uses an algorithm of one size fits all while most athletes are not created equal. It also continually jumps from 78% to 95% while doing the same cadence and load the whole time. I am 75 years old and have a resting HR of 47 and my actual Max HR is 163. MYZone keeps raising my Max to 175-177 which I cannot possibly hit. They say they can not permanently set it at 163 where it belongs. This MZ3 is a piece of junk, save your money and sanity and DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!! Totally inaccurate!!!!!!!!!!!!!!!!!

Just buy a Garmin and avoid this company! I'm old enough to remember when the internet first became a 'thing'. I made a purchase the first week in the 1990s and I've not stopped since. Thousands of items from hundreds of businesses. But mark my words, people... the experience I've had with MyZone during the past three weeks has been the worst I've EVER had online (and I was an eBay trader for three years). My MZ-Switch stopped charging, so I contacted their customer service channels via MyZone website. No response. Tried again four days later. No response. I sent messages via Facebook and other social media they have. No response. After threatening to write reviews online, I was finally contacted by 'Elizabeth Salisbury'... a customer service rep in Australia. It was difficult to communicate with Elizabeth Salisbury because I'm in the UK and she was responding to my emails at 1am. After several days of back and forth, I finally got a return slip and was given instructions of how to post back the device etc. I did exactly what was asked of me the following day and sent the requested 'proof of delivery'. Guess what has happened since I posted back the faulty device on 7th September (11 days and counting)? Nothing. No response to any emails or messages via any platform. Elizabeth Salisbury stopped replying the moment I sent back the faulty MZ Switch. This is the worst experience I've ever had online. Honestly, if someone from MyZone is reading this then please take me at my word when I tell you this: "Keep the device. I no longer want it. Losing £139.99 is better than having to deal with you guys. I will never use your disgusting company ever again and I will advise every single one of the 600,000 members I have on my Facebook fitness group to avoid you like the proverbial plague. Based on how many people report MyZone data on my FB group, I have probably created well over $20,000 of business for you in the past six years by using MyZone as the preferred devices. And THIS is how you treat customers? Astounding." Take my word for it, guys. Just save up some extra money and by a Garmin. I've used MyZone for ten years and never again. Peace.

Poor quality product. Doesn't pick up the full workout.

Had the myzone for 18months has worked well up until now the unit has just died won't charge won't turn on. I get that I have had it a while but the customer service is pointless they just emailed me a few days later telling me to try all the stuff I already had tried to no avail. Obviously Im meant to buy a new unit but I'd sooner go for something else that maybe offers a better warranty or be less prone to break down

Just crap. Offers loyalty credits to get gyms on board who then push it to their members. Not accurate, tech is out dated and getting help with an issue is damn near impossible. I will be dumping and going to Garmin.

Ich habe dieses Produkt gekauft und seitdem nur Probleme gehabt. Das Produkt hat von Anfang an nicht richtig funktioniert. Nach zahlreichen E-Mails und viel Hin und Her wurde mir schließlich ein Umtausch zugesichert. Jetzt versuche ich herauszufinden, wann ich mein Ersatzprodukt erhalte, aber auf meine E-Mails bekomme ich keine Antwort. Der Kundenservice ist leider enttäuschend.

Purchased an mz switch 4 weeks ago, has never charged fully and discharges itself in a few hours , I get 1 gym session tracked only. I swapped item for another at Snap fitness where I purchased, and new one has same issues. I have contacted customer services numerous times with a reply each time stating help is on the way and that's it! no further response I've just requested another exchange or refund for the 2nd time via customer services. All the other units in stock at the gym had similar charging issues, so it is pointless getting another local exchange. It appears through this experience and other reviews on here there is a faulty batch, however customer service is not responding to either me or my gyms concerns.

Absolutely shocking. Poor customer service with absolutely no acknowledgment. Shameful customer service